What do you do when you are a musician and you watch in horror as baggage handlers throw guitars onto the plane? Musician Dave Carroll had this experience when United destroyed his $3400 Taylor guitar. When he could not get satisfaction from the company he wrote this song which has now gone viral on the internet.

United Breaks Guitars

Lyrics

I flew United Airlines on my way to Nebraska

The plane departed, Halifax, connecting in Chicago’s “O’Hare”.

While on the ground, a passenger said from the seat behind me,

“My God, they’re throwing guitars out there”

The band and I exchanged a look, best described as terror

At the action on the tarmat, and knowing whose projectiles these would be

So before I left Chicago, I alerted three employees

Who showed complete indifference towards me

United…

(United…)

You broke my Taylor Guitar

United…

(United…)

Some big help you are

You broke it, you should fix it

You’re liable, just admit it

I should’ve flown with someone else

Or gone by car

‘Cause United breaks guitars.

When we landed in Nebraska, I confirmed what I’d suspected

My Taylor’d been the victim of a vicious act of malice at O’Hare

So began a year long sagan, of “pass the buck”, “don’t ask me”, and “I’m sorry, sir, your claim can go no where”.

So to all the airlines people, from New York to New Deli

Including kind Ms. Irlweg, who says the final word from them is “no”.

I heard all your excuses,

And I’ve chased your wild gooses

And this attitude of yours, I say, must go

United…

(United…)

You broke my Taylor Guitar

United…

(United…)

Some big help you are

You broke it, you should fix it

You’re liable, just admit it

I should’ve flown with someone else

Or gone by car

‘Cause United breaks guitars.

Well, I won’t say that I’ll never fly with you again,

‘Cause, maybe, to save the world, I probably would,

But that won’t likely happen,

And if it did, I wouldn’t bring my luggage

‘Cause you’d just go and break it,

Into a thousand pieces,

Just like you broke my heart

When United breaks guitars.

United…

(United…)

You broke my Taylor Guitar

United…

(United…)

Some big help you are

You broke it, you should fix it

You’re liable, just admit it

I should’ve flown with someone else

Or gone by car

‘Cause United breaks guitars.

Yeah, United breaks guitars.

Yeah, United breaks guitars.