Update Feb 9, 2020: I still love my “Pick-Pocket Proof Pants” From Clothing Arts.
Clothing Arts had some problems where they had problems fulfilling the demand for their product. I don’t want to penalize the company for things they have already fixed. I have trimmed the comments that happened before 2018 as these are no longer relevant. If you do look at the comments, note that there seem to be more complaints in 2018 and far fewer by 2019.
I don’t like to carry cash when I travel. These days you can generally get by with an ATM card and a credit card, but this hotel in Costa Rica was different. We were purchasing a 3-day package from them with two rooms and a rafting trip and so I found myself heading to Central America carrying $800 in cash. It sounds like a perfect opportunity to try out a pair of Clothing Arts pants that claim to be “Pick-Pocket Proof”.
Clothing Arts sent me a pair of pants to review (gratis) some time ago but I had been putting it off until I had a good opportunity. To be honest I am a blue jeans kind of guy. I work in high tech so even dressing up for work just means a pair of jeans. But jeans can be a bit impractical for travel. If you get them wet they take forever to dry, they don’t have enough pockets and they take up a lot of room.
These pants do ride come up a bit higher than jeans so if you have a middle-age spread like I do you may need to add some extra inches to the waist as I did.
My first surprise with the Pick-Pocket Proof Pants had nothing to do with theft protection. They were actually very comfortable. I had chosen the Adventure Pants vs the Business Pants. I wanted some cargo pockets for passports, boarding passes or electronics. They have a nice brushed twill feel and a crisp “man about the world” appearance.
My second surprise was that the fabric has been treated with Teflon to repel stains and liquids. I should have read this on the website but discovered it the old fashion way on the plane through my own clumsiness. Of course, I still need to find matching travel shirts that will repel Diet Coke, but one step at a time.
I was successfully not pickpocketed but can’t honestly say that it was because of the pants. I am not sure any pants are truly pick-pocket proof vs pick-pocket resistant. These pants have side pockets that zip up and then can be protected by a buttoned flap that goes over the opening. It does mean that you can’t stand around with your hands in your pockets as I am want to do, but with $800 in my pockets that was a small price to pay for a little peace of mind.
Chris Christensen is the creator of the Amateur Traveler blog and podcast. He has been a travel creator since 2005 and has won awards including being named the "Best Independent Travel Journalist" by Travel+Leisure Magazine.
Just came back from Morocco and France for a month my only regret was that I bought only one pair of paint. I was looking for traveling
Pockets paint for months. Could not find good quality one that has so many pockets and fit perfectly well. Discovered the website and decided
To try to no regrets. Thanks a million.
So I’m just back from two weeks in India. I was only in terribly crowded places a few times. No known pickpocketing attempts. But whereever I went, I went with complete confidence, even riding “the locals,” albeit on a holiday. The pants wore and performed well, and I was pleased by their dirt and stain resistance. Thanks Clothing Arts, good work. On to Portugal for my 70th birthday in March, and then never to travel internationally again!
I’ve purchased three items from Clothing Arts – two cargo long pants and one cargo shorts.
They fit great and have a lot of pockets and secret sections within those pockets. Some of the pick-pocket proofing is a bit over done and makes the pants/pockets pretty difficult to use and live with.
I probably won’t purchase them again and with an especial annoyance that it can take 6 months to get them delivered. It’s 2019 for God sakes. They have given me all kinds of excuses and explanations but the bottom line is, they’re nice but not good enough to wait that long.
I travel quite a bit and have purchased and worn another/competitor’s products including a pair of travel pants, a shirt and a jacket and thought I would give Clothing Arts a try. The competitor’s pants have lots of pockets, but have a drawstring waist and when carrying a cell phone, wallet, etc., they tend to fall down even with the string tied tight.
Clothing Arts pants seemed like a great alternative until I searched for reviews and found this site and I will be passing on Clothing Arts.
The owner’s response of 9/6/18 does not hold water considering the continued business practice of taking a customer’s money and not sending the product until months later.
Honesty is the best policy and I will not do business with a company that does not operate that way.
Thank you all for giving the rest of us a heads up on this company!
I ordered a pair of Pick-pocket Proof Adventure Pants and two travel shirts. I was disappointed with the quality of the items, so I called the company to obtain a return shipping label. They refused to pay for return shipping, and I was transferred to a “manager.” I complained further about the merchandise quality and their unwillingness to pay for return shipping. The manager’s response was to argue about the clothing (something about how many pairs of pants they have sold), and then he threatened me, stating that if I wrote a negative review, they may not refund my money. I know that I should intimidate more easily.
Clothing Arts provided an unprofessional customer experience. Poor quality clothing. Awful customer service. Bad manners.
Hi… I’m the owner of the company who makes these pants and would like to directly to respond to Jay. He called and spoke to me personally. He threatened to leave a negative review if we “DID NOT” provide him with a return label. I told him that he can do what he wants. The pants he received were returned to us for length issues and inspected by my lead garment designer to be a 30″ inseam. He insists they are not and this review is the result. I informed him that I was giving him personal attention and know what I am talking about regarding apparel considering the 150,000 pants we have walking the world. Long story short, we were dealing with shipping 100’s of pants that day and wished him safe travels.
Well, God bless the internet. I was getting ready to order numerous articles for the family for our upcoming vacation and decided to scan for a review or two on the company. They do have a fantastic website . . . but wow. In light of the laundry list of negative comments I will be moving on.
Be careful basing any purchase decision on the reviews on clothing arts website. They didn’t publish mine. It was overall positive but I recommended they add a few inches to the fly zipper. On $120 pants they shouldn’t be cutting 50cents off the mfg cost on that item. Makes them hard to use without undoing and lowering the pants.
This is the worst online store I have ever experienced. I ordered an item two months ago and waited weeks for it to arrive. After contacting customer service several times and receiving excuses, I finally got the clothing item and was not satisfied with the fabric and the style. The waist was too tight, the legs extremely baggy. The fabric is not light for travel. The waist and pockets were too bulky obviously because of so many pockets. I am sure if you would put your phone, wallet, passport etc, the pants would weigh too much ……I returned them, paid for the shipping and have yet to receive a refund. I have sent them proof and tracking that the item was received at their “warehouse” and they state they never it received it………………………… This saga has lasted too long. I have never had such a bad experience on online shopping. If you plan to buy any item with Clothing Arts, be prepared for inefficient service and plan 6 months in advance. Hopefully you will receive the item(s) Good Luck . You may be much better off shopping at REI.
I like the fit and finish of these pickproof adventure trousers and shorts. However, I hate the long delays between ordering and getting them. My last order took a little more than 4 months to fill. That said, every time I have contacted Clothing Arts I have been answered promptly, professionally, and by someone who seems to care (usually Katrina P). The company has offered to send other colors etc. to help speed the process and have kept me informed as to times for expected deliveries and even on delays. I really like the products but for me, it is the service that will ensure I will be a repeat customer. I do hope they can get their supply line/production in order since this is no longer a start-up company they should streamline their process and get products out the door much faster!
I placed my order for 3 pairs of pants and my credit card was charged on Feb. 7, 2019, with an expected ship date of Feb. 28. After receiving nothing by early March, I contacted the company. They shipped one pair of pants on March 5. The pants are okay. As of April 1, 29019, I still have not received the other 2 pairs of pants and the company doesn’t answer the phone and hasn’t returned my voice mails. My advice: stay away.
Ordered the pants on 2/8 with expected ship date 2/15. Credit card charged immediately, but pants didn’t arrive until the end of March. I didn’t like the material (thin, wrinkly, and very hot) so returned them last week. Still haven’t gotten my money back. Very poor way to do business – hold onto customers money forever. Would NOT do business with them again. again.
I have an update. The company said they would cancel my long-delayed order. They promised to reverse the charge on my credit card and said this can take up to 5 business days. Fingers crossed. (They said the pants may be available in mid-April, but after already waiting almost two months, I’m not going to chance it. I’ll look elsewhere for travel pants.)
Same here – should’ve searched the Internet before ordering, it seems I’ve also been ripped off. Bought their “Pick-Pocket Proof® Convertible Travel Pants” late January (credit card was charged a few moments after placing the order), with expected delivery for 2/28; date passed with no news; on 3/15 received a pre-shipment notification, since then stuck at the “Shipping Label Created, USPS Awaiting Item” stage. Avoid Clothing Arts.
I ordered these for my husband as a Christmas gift-2018. It is April 2019 and they are still stringing me along…production back-up, in transit, clearing customs….the bottom line is that they do not deliver. These guys are clever. They send you a tracking number and then when the items don’t ship they claim they have not left the warehouse. “Thank you for reaching out. Your Convertible Travel Pants are part of a pre-shipment. A pre-shipment notification simply notifies you that your item will be arriving in our warehouse shortly, and will then be on its way to you. They are clearing customs over the weekend, arriving at our warehouse, and shipping out Monday.
Tracking Number (Pre-Shipment): XXXXXXXXXXXX
I recommend checking back on the tracking on early next week, for the most up to date status. If the tracking is still on “pre-shipment”, that simply means it has not left our warehouse. ”
BOGUS COMPANY!!! DO NOT ORDER FROM THEM.
Your Convertible Travel Pants have all shipped out to everyone now and will arrive at your door tomorrow or Monday. We hope you enjoy traveling with them for many years to come. These were among 800 pants that all shipped the same day.
Stopped pick-pocket #115 in Paris (second in a row in the city) was also published yesterday as well. With over 130,000 pants in the world now, travelers are stopping pick-pockets each week now. We have two more testimonials to publish as well…
Pants were returned 2 weeks ago, still no refund. They’ve had my money for 3 months now. If no refund by the end of the week, I’ll file a chargeback with my CC company.
Please avoid this company. (1) Pants shipped after the date promised. (2) Pants fit poorly. I requested a refund and returned the product. This still had to be disputed with my credit card company to get the credit. A month after receiving the credit the company billed my account for the pants again. Yes, the pants I returned and they put back into inventory. Sort of an oxymoron: selling pickpocket pants while picking pockets.
Ordered the end of January with expected delivery 2 weeks later, based on their web site and emails. Pants didn’t arrive until the end of March. Didn’t like the fit or material, so I returned them. Took almost 3 weeks to get my refund.
Looking at earlier reviews, I see a pattern. This is a company I would not buy from again.
I ordered my black travel pants back in June or July and waited over five months for them because I wanted black.Because they were having a problem getting black, they offered me one of their other color. The pants were worth the wait. I ordered them for a two-week trip to Israel. I wore them every day from March 23 through April 7.Yes, for 16 days. They do, indeed, dry quickly. They do, indeed, keep items secure. (I kept my passport and credit card in one pocket, without removing them, for the entire time.) The design is so well thought-out and executed that I was comfortable walking, sitting, going through the waters of Hezekiah’s Tunnel, going up and down stairs, standing in a waterfall, and eating dinner. To say I am pleased is an understatement. While I traveled, I was not encumbered with trying to keep up with documents, money, lipstick, maps, notebook, and pen, because there was a pocket for each. Also, I felt that I was well dressed for dinner at the hotel. (Some commenters found the sizing unusual; however, my experience is that the sizing is “right on.” I wear a petite 4,and the extra waist measurement was easily fixed by the tabs.)
The several times I contacted “Clothing Arts” I always received a prompt reply, and when I called them three times, I found it easy to reach them and pleasant to talk with them. I am promoting the pants and will be ordering another pair before long.
Gratefully, Dian Coppin
Charged my card in mid March, still haven’t received pants as of April 19th. After I complained, they finally called me back and said they get 1000 pairs of pants a week, but have only 5 people doing the shipping.
I actually took your call on Friday as I was helping out our service team during a high period of call volume.
You had already received your Business Travel Shirt which was listed as in stock at the time and did ship right away. I personally wear them all the time and hope you’re a fan as well.
The pants shipped 4/19 and were part of the 4/15 pre-order group. The delivery containing your order arrived earlier this week and my team ships on a first in first out basis.
We hope you enjoy your new secure pockets for many years to come.
Interesting fact: Last week was our biggest shipping week ever with 2000+ pants shipped by our 5 person shipping team.
Well darn, now I’m worried. Pre-ordered a pair on 25 Mar with an expected delivery of 15 April. Email with tracking number arrived giving me a delivery of 24 April. Went to the FedEx site on 24 April and my order hasn’t been shipped. Sent them an email so I’m hopeful they’ll respond with an update. If not, I’ll ask for my order to be canceled and money refunded.
John Martin, Dewey Az. I ordered 2 pair of PPP Pants on April 1st and on a separate order, same day a PPP jeans. I adjusted my order to the colors they had in stock, not the colors I really wanted. I received a tracking # on April 15th ( 2 weeks later) I went to the PO in my town to check on the tracking # and was told a shipping form was filled out by Clothing Arts on 4/15 but as of today 4/24 they have not been delivered to USPS.I called Clothing Arts and was told 1 pair should go out on Tuesday to be delivered to my PO by Thursday or Friday. I leave for Peru, Columbia & Mexico City on May 4th. That is cutting it to close for me and the remaining 2 pair of pants won’t arrive till after I get back from the trip !I have cancelled all orders and do not intend to ever deal with Clothing Arts again. I probably should have looked at the customer reviews more closely.
Please contact us directly, you will receive an update on your order from the service team.
Response to John T:
Your pants will be arriving over the weekend with our new delivery and ship right out the door. You have received the pre-shipment notice as we prepare all of the labels for the delivery.
Respone to John M.:
Your pants had a 4/30 pre-order date and we added you to the first shipping group when we processed all of the labels, just like John T. above. Had you not canceled your order, you would have received the two pants in time for your travels.
I wish I had seen this site before I ordered. I ordered three items, shirt, adventure pants and jeans, in February with an expected delivery in 2-3 weeks. I thought perfect to meet my schedule for a trip to Spain. What arrived was only the shirt. Didn’t like it. Its safety feature is nothing more than a zipper breast picket, so not a good value for the cost. Only when I requested a refund did I get a status on the rest of my order… April. I needed the Items for my trip in March. Ugh! Then a follow up email saying early May. Now its May, received the adventure pants and the jeans status is changed to the end of May.
For the adventure lants I ordered “grey” colored pants, but what I received is a olive green. Definitely not the color in the picture. I wrote to the company requesting a replacement in the correct color and then I found this web site and find the exact same complaint by a previous review… “and they are not the correct color. The tag states grey but they are green… I put the pants up beside a pair of grey Under Armour pants and grey Eddie Bauer pants and the Clothing Arts pants are green.” Ditto for me comparing to other pants I have that are grey. Its been 1 day since my email so time will tell. For me the fit is good, the quality seems good and the pick pocket system is ok except as noted below, but the colour I received is not grey and not like the picture.
I also have a similar complaint as a previous review about the rear pockets. The web site shows a picture of the rear pocket system but does not inform you that its not the same for both right and left pockets. Totally misleading. Only the left rear pocket has the inner zipper pocket, not the right. I’m right handed, I want the inner pocket on the right to reach with my right hand. The implication from the picture is all pockets have the same features.
I will update when I hear back about the grey vs green and when I finally receive the jeans. So far I really want to like the products, but the issues are disuading me… I havent received items on time, and so far 2 of 3 items are not what was expected.
I’m not going to say “dont buy” but the company has several things they need to improve: 1) be forthright BEFORE you order of the actual delivery schedule; 2) provide detail pictures of EVERY one of the safety features on EVERY pocket with CAPTIONS in EVERY picture of feature and pocket location; 3) Provide accurate detailed LARGE size pictures of the colors of every item, with a every item shown against a reference garment color, and show a photo of the full line up of colors all in the same photo, not just tiny separate select boxes; 4) live up to the promised delivery schedule or otherwise automatically and immediately provide a refund; and 5) provide for hassle free returns no matter what the reason and you pay the shipping. The customer is always right, because without customers you do not have a business… They will shop elsewhere.
Demand for our pants are selling out the productions ahead of their delivery. Each month 4000 pants are shipped to us. We list the “expected” pre-order dates online and can be subject to change based on how the production is going. With 40,000+ pants shipped in the last year, we do our best for every traveler who upgrades to our apparel.
Sorry to hear you are unhappy with the color and features. There are 5 triple secure and 6 double secure pockets. The photos represent a close-up of them and there is a full feature list below the images. This lists that there is 1 hidden triple secure rear zipper in the pants.
Regarding the color, our Grey has a lot of Green / Brown tones to it. There are many shades of Grey and it is our most popular color by a wide margin.
Contrary to most of the other comments, my experience was outstanding.
First of all, I contacted the company via email in regards to availability & delivery. Although each email received the typical automatic immediate “received your email” notice, it was nevertheless followed by an appropriate & timely response.
Secondly, I was particularly impressed with candor & thoughtfulness of the Service Manager, Stefany. She not only informed me as to the present lack of availability of the Adventure Travel Pants in my size & color, but also reasonably forecasted the approximate date they would be in stock.
Based upon the information provided, I ordered the pants and received them within the predicted timeframe.
As a seasoned traveler & having experienced theft some time ago in Rome, I am delighted with the quality & functionality of the Pick-Pocket Proof Adventure Pants.
I bought two pairs, and only received one pair. Returned the pair, and awaiting credit moths later. The quality was light weight, not substantial…made in China. Honestly, totally a marketing ploy. I have bought better quality at Walmart for less than $20.
Clothing Arts is spending more money on marketing than quality. Save your money and visit Walmart, as I have prior to Eastern Europe trip.
So glad you have had a good experience with us. The vast majority of our customers do have a positive one.
Response to Jon:
Our pants are the absolute highest quality travelwear ever made. The material is a 4 season, water/stain resistant, mid-weight 100% Nylon canvas made specifically for us to take you wherever your travels lead. There are over 150,000 pairs of our pants on travelers around the world.
It did take quite awhile to get my adventure pants. However, I loved them for my two week trip to Peru. They were worn every day and still did not look dirty by the end of the trip. Very comfortable to wear. I use suspenders which makes the pants even more comfortable. They worked fine on my climb to Machu Picchu and to a couple of day treks to elevations around 14,000 ft.
This is my first time visiting this website (and will be my last.) It is sad that a few disgruntled customers (out of 150,000+) try to bring down a “one of a kind” company. I’ve placed three orders with Clothing Arts and each time I received the order when I expected it, all being exceptional quality and exactly what I wanted. I called each time to get the approximate date and Clothing Arts was spot on. I wasn’t sure of the colors represented on their website so I called and they immediately sent me swatches of the color/material I was interested. I been to 46 countries in the last several years and always take my Clothing Arts with me. I’m getting ready to order a Cubed Jacket for an upcoming Christmas Market cruise on the Rhine river. Good Job to the owners, managers and especially the folks answering the phones at Clothing Arts. Once again, I will call them to get an estimate on shipping.
Bob, it has never been my desire nor interest to “take down” Clothing Arts. My experience with them as I stated was positive. But not everyone’s has been.
Even tho it states ships in 2 days and delivers in 5 beware as somewhere it also says that may ship by….and its a month later…
too late for me so cancelled
We list our pre-order dates on the product page, shopping cart, and the confirmation email you receive. US shipping will take 2-3 days once items come into the warehouse for pre-order items or for those items listed “In Stock” online.
If you do have a pending travel, our team will do their very best to get you pair of pants in time for your trip.
I returned Item # AdvSGY32N on Order #161471 on Jan. 18, 2019 and have not received refund of $99.95.Received your email Feb. 7 advising credit was issued but it has never appeared on my Amex statement.
PLEASE ADVISE,
If you would like to reach our service department, please reach out to our info@ email account. This order reflects closed out in our system. They will contact you directly regarding your order.
I ordered the shorts well before a European trip and the security made me so much more comfortable on tours and traveling in crowds that they were the only shorts I wore even though I had packed other shorts to wear. We were warned by a tour guide of theft issues and did not experience any attempts that were defeated but the peace of mind was worth it and the shorts fit well and looked good.
Received my pair. My experience was this: at the time of ordering delivery date was 6/30/2019, this was fine with me. 6/28 I received “Pre-shipment notification” with USPS tracking number included. By 7/05 USPS status was still showing “Label created” making me a little nervous as my trip was approaching. Quick Google search brought me to this site and prompted me to contact the manufacturer on 07/08.
Received reply that same day, saying that my shipment will go out as soon as possible, on 07/09 USPS was showing “In Transit” and on 7/10 I’ve received my package.
I like the pants, size seems to be exactly as expected and while there were delays – manufacturer resolved things in a reasonable way.
In Mid-March 2019 I ordered a pair of the travel jeans along with the business travel pants. The business pants finally arrived 2 weeks ago after many delays.
No such luck with the jeans. Every time I contact customer service I get an excuse along the lines that it’s delayed because it’s a new product that’s having issues but it should arrive in their warehouse by the middle of the next month, which now makes the ETA 9/15. Problem for me is that my trip is scheduled for 9/16, so I won’t have along with me the pants that I ordered and paid for a whole six months in advance!
I’ve been more than patient up to this point but this is utterly ridiculous and completely unacceptable.
Designing, producing and shipping a batch of jeans is not f-ing rocket science.
Oh, and you’ve got to love the 5 Star review that the jeans get on the CA website from someone that bought a pair of different pants 5 years ago.
Travel Jeans are a new product and the first-ever run in production now. We worked with a mill to create a new type of denim specifically for this line. It is a highly technical Coolmax / Cotton / Poly / Modal / Lycra blend. It is real science to create new types of fibers from scratch and this is an amazing material.
This is the first production of the jeans and they will ship out to everyone once initial production is approved at the factory. I leave next week to watch the work myself, as I do with all new products.
We have sent out a few preview samples to test the fit of the jeans. If you would contact us directly, we can work to get you a pair in time for your travel.
Hi Adam. Thank you for your prompt response, and your offer to get me a pair before my trip. I truly appreciate it.
I’ll contact you directly tomorrow.
Something I should add is, as I mentioned before, I did finally receive the business travel pants. My initial impression is that the material, fit, and styling are quite nice. I like that the hidden pocket is perfect size for a passport. I will feel very secure carrying my valuables in them. Well done!
I will post a fuller user review upon my return. Hopefully a review of the jeans too, as they are the ones I wanted most for the trip.
I ordered a jacket from Clothing Arts in April 2019. I was called in August 2019 with notification that the jacket will not be delivered until November, ALMOST 7 MONTHS LATER. Reasons stated for the delay are excessive demand and improvement in fabric. (For my viewpoint, it does not matter how good the jacket may be if it cannot be delivered in sufficient time.)
I just received my pair of travel pants and they fit really well. I love the 34″ length as I am 5’11”, and I like that they are not low-cut; they come nearly to my waist. I’m looking forward to “road-testing” them on a big trip in a few weeks.
Recently returned from a Land-Cruise sojourn (Budapest-Vienna-Prague-Dresden-Berlin-Copenhagen-Stockholm-Helsinki-St Petersburg-Tallinn-Oslo) and were repeated warned by the tour guide of specific hot areas for pickpockets. Nowadays they even pose as tourists and are prevalent in the packed Hermitage Museum.
I safely carried my passport, money, credit cards & smartphone through all sites, located in selected strategic areas of my Clothing Arts Pickpocket-Proof pants. I knew they were safe because even I had some difficulty removing certain items when I wanted.
A day at home prior to the trip was used to evaluate usage of the pants for safety & also quick access. The variable functionality of the Pickpocket-Proof pants is amazing. The fit was very comfortable & the usage wear was phenomenal.
Ordered , got part of order , waiting on pants . For over 2 months now . Get a email , ship next week , then nothing . No shipped , no tracking , no pants . These people are unbelievable, never dealt with a company like this in my life, are an absolute joke . Would find something elsewhere , they charge your card when order , whole amount send part , then nothing on remaining order . Would not recommend unless , want to wait over 2 months plus to maybe get your order. Never again , live and learn . Need to have a big warning sign / label on their ads . Consider this REVEIW a warning about . Sad way to operate a company .
All of our pants, until we increase our production capacity to meet the demand for them, are on pre-order. We make 4000 pants right now per month and 6000 starting next month. Our service team will update you as they arrive from production and ship out.
You received a pre-shipment email. This means your pants are the next to ship out. We send this out to allow you time to adjust your order and for us to process and sort the 1000+ labels for each delivery.
I received my women’s travel pants a couple of days ago. Was pleased with the fit – I thought I might have ordered small, but they aren’t. I counted 12 pockets, which I hadn’t expected. In the morning, I put my passport and a typical days worth of foreign currency, separated into different areas, in the pockets and wore them for the full day. ( That’s when I discovered the 13th pocket.)
Yes, they came 2 months after ordering, but that was stated at the time of ordering. Yes, my credit card was charged on ordering, not on shipping, but in my experience that’s standard practice for internet orders.
When I contacted customer service around the time the pants should have been shipped to check on their status, I had an immediate auto response and follow up from a customer service rep within 8 hours.
I’ve been really pleased with my whole experience with Clothing Arts. I don’t know if there were growing pain problems that are behind them now, or if too many people expect off the rack instant gratification. I would definitely recommend ordering these!
I ordered a pair in April. Was told would be here in May, June, July, Aug and still don’t have them. I suspect they need to get lots of orders so they can raise money to order pants from manufacturer. I would not order again unless you can wait six months. They charge your Acct when you order them
I have looked into your order and you have received your pre-shipment notice and your pants will be arriving with the next shipment.
It looks like size 42″ waist in Brown Adventure arrived in fewer pairs than expected in our last delivery so your pair will be arriving with our next delivery to the warehouse.
After reading these comments, I was apprehensive in ordering a pair, but not finding anything comparable I ordered a pair of the Adventure Travel Pants on 8/22. I received a receipt email, then further emails when shipped, and also when they were delivered today (9/5). 2 weeks – pretty good! I have tried them on and am delighted with the fit and comfort. They are light-weight and very comfortable. I ordered a size up after hearing about sizing issues, but they seem to be true-to-size – nothing my belt won’t be able to handle.
Having been worried about time delays and sizing, I only ordered 1 pair to try and get them ahead of an international trip – I’m going to order my 2nd pair tonight, with full confidence that I will have a couple of good-looking, comfortable travel pants that will secure my passport and wallet while traveling. Whatever issues they may have had in the past seem to be worked out – Thank You Clothing Arts!
I ordered shirts for both a man and a woman at the end of June 2019. It took three months to receive the men’s shirt and Clothing Art has been putting me off this whole time. They now expect at the earliest mid October. So outrageous. There should be a note on their site indicating that one should plan ahead a minimum of four months for delivery. I ordered these items specifically for a trip. At least my husband has his but who knows when I will receive mine. Zero Stars for this company.
We have great news and your shirt will be shipping out today.
Our service manager had informed you that your shirt will be coming in over the weekend. We hope that it arrives in time for your travel. Enjoy both of your new travel shirts for years to come.
I have read a lot of bad reviews about this company and was a little nervous about ordering from them, but I have got to tell you my experience with Jennifer from the company couldn’t have gone any better. I asked first if what I wanted was in stock and once she said yes, I placed my order, 17th of Oct a Wednesday and the order will be here Saturday, Oct 19th. Can’t get any better than that. Now the pants aren’t cheap and I hope I like them and they fit well but that’s a story for another day.
Stay away from this company unless you want to wait an eternity for your items. I order a pair of there jeans in December 2018 and now almost a year later I have received nothing. No communications. And to boot they have all my money. This has to be the most unprofessional company I have ever dealt with. To small for there volume of business. This company would get negative stars from me.
I am now going to a local TV station as they said they would like to do a report about this. Will do followup later
Our jeans a brand new product for us and are still in process and once they are perfect, we will release them. There was a 4-5 month pre-order at the time you purchased them and we have run into a number of new issues that were not expected with them along the way.
New machines needed to be ordered to sew the heavyweight highly-technical stretch denim these pants use which pushed our timetables once. The second was the wash finishing on them which has become quite technical as well since we are adding a DWR (durable water repellant) finish to them. They will be finished up and shipping soon. Most folks have been quite understanding as they are an innovative, new item, and you are welcome to cancel your order at any time.
Amazing, Thank you so much Clothing Arts. The pants fit great and they work even better! No one is pick pocketing anything out of these. You guys are the very best. From Rome, Athens, Pisa, Florence, Barcelona and London.
After getting my passport and wallet swiped I ordered a pair of Clothing Arts cargo pants as soon as I returned to the US knowing that I would be traveling again soon. My order arrived right on time.
These are complicated garments to make and I am impressed by the quality. I would not be comfortable traveling around Central America without these pants.
My order arrived within a few days. I am thrilled with the quality and functionality. They are much better than I expected. I will definitely purchase additional pants.
I ordered two pairs of the Pick-Pocket Proof Adventure Travel Pants (different waist sizes, knowing that at least one pair would have to be returned). Given many negative reviews here, I braced for a big hassle, but placed the order anyway after receiving an email from C.A. stating that the pants were in stock. I received the pants in a timely manner.
I love the idea of these pants, but the fit on both pairs wasn’t good for me so I needed to return both pairs.
The return went smoothly. I emailed them first to let them know the pants were being returned and subsequently gave them my tracking number and estimated date of delivery. The credit appeared on my CC account two days after the return was received by C.A.
So, for me the items didn’t fit well but I had no issues with delays, communication with C.A., returns or anything else.
I read through all the reviews and it made me nervous about ordering a pair of these pants from clothing arts, but I’m traveling to NYC and really want something reliable so I went ahead and placed the order. That sucks that so many people had bad experiences waiting for their orders, but mine came right away. I think it was about 3-4 days. I was also very pleased to find that the pants fit as expected. The front pockets are definitely pick-pocket proof. The cargo and back pockets are not. I plan to add a strip of velcro to those to help the level of resistance. Overall I think if you travel a lot they would be worth their $100 price tag.
I was nervous after I read through the reviews. I am going to Africa
next month and really wanted the pick-pocket proof pants. I was totally impressed! I placed a phone order for two pairs of women’s travel pants on February 4th. The pants arrived today, February 6th. I love the them. They fit perfectly. Will definitely order again
Clothing Arts shorts and pants provide solid resistance to pick pockets. However, the fabric used (nylon) in the business travel pants is unacceptable. The material has no substance such that the pants look baggy and wrinkled — the appearance is not all “business-like.” I have department store brand pants that hold a professional look much better and at a much lower price. The fabric used in the shorts is somewhat better because it has a bit more substance, though the shorts do not dry as fast and as well as other nylon camping shorts. I do not intend to purchase any other items from Clothing Arts — their products do not match all their claims.
Hi Dale … Glad you’re a fan of the pick-pocket resistance of the pants. Travelers wearing them have now stopped 170+ pick-pockets red-handed around the world. All of our men’s pants use the same nylon which is now worn by 200,000+ travelers. There is no difference between the shorts and pants you have from us. The material in wrinkle-resistant and will keep you looking good and secure on and off the road. If you are comparing nylon to permanent press cotton pants at retail, you will find a difference in fabric thickness, also in dry-time which can be days for cotton when washed in a sink and hung dry and just hours for nylon.
The customer service for this company is beyond poor! On two separate occasions, I was forced to to cancel orders which could not be fulfilled after waiting months. Each time, the company (after long delays) contacted and assured me the the order would be fulfilled by a certain date only to fail to deliver as promised.
When ordering the items, there was no indication that the products ordered were not in stock or not even produced! There were B.S. excuses that there were delays because of the pockets and then the color. You name it!
Do not waste your time with these unprofessional jokers.
Hi Rob… we list all pre-order (back-ordered) items online. Those dates are listed in the product details and dynamical changes based on color / size selected. As deliveries arrive, they are all filled. We have typically use commercial airlines to fly our products in. With what is going on in the world today, shipments are taking longer to arrive to our warehouse and we are working with our suppliers to find alternatives. The next shipment will be 3000 pairs of pants and is expected over the weekend which would likely have filled your order.
How do I start? Is this a company in the business of protecting you from pick-pockets or are they themselves the pick-pockets?
I still hope to hear something about the order I placed two months ago. After payment was immediate withdrawn from my bank account and not a word from them since, the title internet scam artists comes to mind.Thankfully I didn’t place a larger order.I hate to think I am the only sucker here.
On October 6, 2019 I placed an order for Clothing Arts new Travel Jeans, with an expected delivery of Nov 15, 2019. Well on April 17 (I’m fairly patient, but really) I cancelled the order as it appears the jeans will never arrive. I’m still waiting on my “it will be credited to your account in 3-5 business days” refund. I’ve spent a lot of money with this company, but it looks like that doesn’t count for anything.
Due to the global shutdown in cargo from where we produce, our most recent planned deliveries have been delayed. Our production is based in India and the country has been shutdown since mid-March. Many of our styles have experienced a delay due to conditions outside our control.
The good news is that supply chains are reopening and we expect our shipments to start arriving again shortly. Our first shipment containing nearly 5000 items of various styles is expect in the next week or two.
We do have Graphite Explorer Jeans in stock for immediate shipment if you would like to try that color as it was completed before the shutdown in India. The Blue Explorer Jeans have been in process for quite some time as our fabric is brand a new type of denim and took longer to work with than expected. They were coming off the production line before the shutdown at production and will begin shipping to us once the factory reopens and pants start shipping to us once again.
The Graphite color is at our warehouse and can ship right away for you.
I ordered a pair of pants on February 6, 2020. They were shipped on February 27, 2020. They did not fit and I returned them on March 3, 2020. I have confirmation of delivery to Clothing Arts by UPS on March 10 2020, received by Frank (inside delivery). Still no refund of my $116.95 fro this product.
The clothing I ordered arrived today. It is top quality! I look forward to wearing these items on future trips.
I wish to retract the less than flattering comments I made about this company, in a previous post. I just wish they would better keep customers informed on reasons for extended delays on delivery of orders.
I ordered two pairs of the Adventure pants February 25th. supposedly for a March 15 shipping date. When they didn’t arrive I spoke to a Customer Rep who said they would ship the end of April, so I left the order standing and did not cancel, as she offered. They did not arrive. I’ve since left two emails and one voice message with no reply. Where is order #1111860?
Hey, we have great news for you and your order will be shipping today or tomorrow. We received our most recent delivery from production today containing 5000+ items and your order will go right out the door. We hope you enjoy them at home and abroad as soon as possible.
I ordered two pair of pants early this year. One pair showed up and they were too big. That was nobody’s fault, they just fit bigger then others that I have had in the same size. I thought the other pair would come shipped separately, but after nothing showed up I wrote and asked what had happened. I got an email notifying me that because of the corona virus they could not accept returns and would notify me when they were able to do so. OK, I can live with that, and the virus certainly isn’t their fault. But I asked about the second pair and asked if they could send me the correct size. They told me to wait. A month later I asked again if they could just send me the correct size for the second pair. I got a snotty email back telling me that they could not send me the correct size, but if I wanted a second pair they could send me another of the too-big ones to complete the order. I thought that was totally out of line, and told them to go ahead and send me the second pair of the wrong size, and then when they could accept returns I would send them both back and they could replace them with the correct size. Finally they figured out some other place to return them, and allowed me to return the too-big ones. Finally three months later I got the two pair of the correct size. They fit well and I am happy with them. I hope to be able to travel overseas soon and use them, as I have had my pockets picked twice in Italy. I wrote and told them that I was happy with the pants but I thought it was inappropriate for them to send me a snotty email offering to send me the wrong size again. I got a reply telling me that it was the fault of the corona virus that the shipment took so long. I have no complaint about taking a long time to fill the order. I understand that, but I am amazed that their customer service people either can’t figure out what they did wrong or have no interest in doing so. I would certainly never buy anything else from them again.
I am considering buying a pair of the pickpocket proof Convertible pants and concerned about delivery and paying before they ship. Most other companies you are invoiced when it ships. Why are you terms different. It appears to be you are not the manufactured, is that correct? Where and what country are these pants manufactured?
What guarantee do I have on lead times? Do you publish lead times ?
Hi Gene, we have a number of styles in stock right now and more arriving each week. If we are sold out, we will list the expected pre-order date for the item arriving to our warehouse on the website and in your order confirmation. Freight is now moving regularly between our production and warehouse, following a brief shutdown due to the virus, and orders are being filled as quickly as possible. Please contact us directly via our info@ email address and we can get you get set up with a pair of our pants.
Like everyone else, I had a TERRIBLE experience with Clothing Arts. I ordered three pairs of travel pants. The ship date came and went. They never came. I called SIX TIMES to get help. No answer. I left voice mails- no return calls. I went on the chat feature of the website (during business hours)- no one there. I ended up doing a credit card dispute and got my money back.
This company appears to be either already bankrupt, or close to it. Most businesses get an inventory loan and buy inventory in advance of sales. Not these guys. If you buy anything from them, you WILL BE SORRY. I just contacted the state Attorney General and asked them to open a criminal investigation into this ripoff company.
My team will be reaching out to you tomorrow. From my logs, our service team did leave you a return voicemail regarding your order which is expected to arrive shortly. The 7/15 preorder group in certain sizes experienced a delay of a few days at the factory in finishing and missed one shipment cycle. We are getting deliveries every week now, and they will give you the details tomorrow.
Our service team is all working remotely due to covid and responds to phone calls and emails as quickly as possible. Since you mentioned a dispute, I went ahead and refunded your order. The pants would have shipped out next week for you. Safe travels.
Hi Roger… we are open and have operated through the pandemic. There is nothing in our service system with your name on it, so please email us at info [at] clothingarts.com and we can help you out.
The idea – fantastic. The execution – meh. The sales experience – boo hiss.
Great idea and would probably go a long way to thwart thieves. The jeans were especially thin and may not last long, yet to be determined. Even after several washings rubbing fingers on the jeans leaves blue dye on your fingers and nails. The sales experience – it took forever to get these. They probably wait for enough orders then manufacture a batch. Would I buy them again? No.
Hi Stephen… glad you’re a fan of the ideas. The jeans are made using highly technical 5 fiber denim which needs to be washed in cold water. If you have washed it in warm/hot water you can get some color releasing on the indigo (blue) color. Please contact our service team and we will help to fix the issue.
BEWARE the reviews on their site. If you don’t rate them highly, they don’t put them up.
I thought their pants were well made, comfortable, dried quickly and wrinkle free. I didn’t like that my phone didn’t fit in the side pocket and if I put it in the front pocket it was uncomfortable when I sat.
Hi Nancy… sorry to hear about the site issue. We do not see a review under your name. We have 3 other Nancys in the system. Please contact our service team or re-submit your review. Glad you like the pants overall, pockets on women’s pants have any number of design limitations, which is why you don’t see them on many styles. The newer, taller phones will not fit in the cargo pocket completely, or you would have a giant cargo pocket that would not look all the great. They will fit in the front secure pocket and you will likely want to remove that when sitting as anything large object in your front pocket will not sit very well.
On May 25, 2021: Ordered two pairs pants. $211.92 Pants arrived at my home in Florida in a timely fashion. Quality was fine but need one size smaller in the waist. Returned the pants to the company with a note inside asking for pants one size smaller. It’s June 22, 2021. Company has my money but I still don’t have the pants. An international trip is coming up and would like to have them before I leave. Left two voice mail messages today at 646-422-9222 but just got a recorded message that included a statement about the company’s regular office hours. Hoping for an answer but not holding my breath. I see responses above from company owner, Adam Rapp. Congratulations, Adam on building a company that has sold so many clothing items. If you need some help in customer service and scaling up internationally, give me a call. Of course, I would be happy just to get my pants.
Hi Craig… I’ve looked into your order and have some good news. Your pants have shipped from our warehouse and will be at your door shortly. Enjoy traveling with your new pants for many years to come.
ZERO customer service. I was trying to get a delivery time before I ordered which was not given. I emailed asking for a time so I could cancel if it would be after my trip. I was not responded too. I emailed to cancel and they claimed they received no inquiry from me. I pointed out that they did and included the original email. The response was quite sarcastic from Adam Rapp who is listed as the owner. I will copy and past below. I would never order from them again and have read multiple reviews about the inferiority of their products since. Any owner who would behave like this does not deserve anyones business. :
Hey Nate
From the looks of that email, that is your order confirmation.
The package with your shorts is out for delivery and will be at your door today.
They are awesome and we hope you enjoy all the secure pockets on your travels for many years to come.
Safe Travels,
Adam Rapp
owner/designer
ClothingArts.co
Received a mismarked pair of pants. Ordered 30X32, which is what hangtag said. Put them on and they fell off. Inside tag said 32X30. Hoping their customer service makes this right but I don’t want to have to pay for return shipping for company mistake. Particularly since I leave in a week and need the pants for travel.
Response to Nate:
As we mentioned in your email to us before you threatened us with bad reviews, we did not receive a cancelation request prior to the request received on the out for delivery email. At that point, we can no longer cancel your order. We offer two speeds of shipment which are clearly listed on the website and at checkout. You selected the 3 to 5 business day service and your order was delivered in that timeframe.
Response to Patti:
I have looked into your order and your replacement pants have already shipped. They are expected to arrive to you on Monday, in plenty of time for your upcoming travel.
Update to Sept. 15 comment.
Clothing Arts responded to my email and voicemail about a mismarked pair of pants. They sent prepaid shipping label so I could return the pants and they were sending out another pair ahead of the return because my trip was coming up fast. I was told the pants would arrive in a couple of days. Owner also saw my previous comment on this site and asked me to update it with the resolution. I think that’s only fair, so I’m keeping you apprised of the situation. Mistakes happen. It’s the resolution that’s important. This one seems to be resolving well.
After reading multiple negative reviews about Clothing Arts, I was concerned that I wouldn’t receive my order in a timely manner, or that I would have issues with the quality. I am pleased to report that my order came quickly, it fits as expected, and I am pleased with the quality of the fabric and construction.
I have ordered about 10 pairs of various colors of these pants for me and my wife. Excellent quality, very comfortable, and the best pairs of pants I have ever had. Shipping is fairly standard (about 7-10 days). Excellent quality. I am a former U.S. Marine and have traveled to many foreign lands over 12 years of service. These pants do a great job of preventing pickpockets and love the military-style cargo pockets. Keep up the good work.
I ordered two pairs of pants – one pair of Business Travel pants and one pair of Adventure Travel pants. The good news – I received the pants within 4 days. The bad news – both pair of pants were way too large. I could put the pants on and take them off without undoing the buttons or zipper! The other really bad news is – Clothing Arts does not pay for return shipping even though I believe these pants are incorrectly sized. It makes no sense that the customer must pay for returns. Clothing Arts also does not allow customer comments at their website – that should have been a red flag for me. FYI – it cost me $20 to return 2 pair of pants!
Response to Dan:
Sorry the pants didn’t work out for you. We have sold 300,000 pairs of pants and our pants are very true to size. The odds of both an Adventure & Business Pants being miss-sized is exceptionally low. You were likely one size smaller in pants size. Again, sorry they didn’t work out for you as you are clearly quite passionate about them. We do cover the cost to ship your exchanged pair of pants back to you if you had gone that route, thereby splitting the cost to get you the correct fitting pair of pants.
– placed order
– after a month, order still processing
– sent email asking to cancel as they will not arrive in time for my trip – no response
– tried calling, had to leave a message
not impressed with these guys at all…..one man operation?
–
Response to Mark:
Looking into your order, it was a pre-order item that arrived over the weekend. There is a lead time for many of our items as we are in very high demand with the restart of travel. It was canceled at your direction via email. We answer all our phone calls, so we are unsure what happened there.
Mr. Rapp keeps apologizing for late orders – for years I now find out. I ordered pants weeks ago in the belief that the pants would arrive when the web site said they would. Wrong.
It is a couple of days before a month-long foreign trip. The web site says they have shipped. The USPS tracking number says that they don’t have them registered in their system as yet. Very disappointed.
I’ve ordered two pairs overseas early September, which were meant to be in stock on September 25th. I got the email the week before stating the stock should reach the warehouse in a week, and then nothing. I’ve checked since on my account and it still says pending, and that it means that they will ship when the next delivery comes (which also says should state when that is on the website). But when I check the website for my pants in my size it says ‘in stock’. It’s now two weeks since the 25th and I’ve had no updates in regards to my order. I’m absolutely hoping they fit, because given the comments here if they don’t fit right then returning them will be a complete ordeal.
Our delivery arrived last week, and the team worked on shipping as many orders as possible last week. Internationals need to all be individually inspected by the garment team, and that will be happening this week for all those orders. We do this to make sure that all pants shipped overseas match our specs before being packed and handed over to the couriers. Look for a shipping notification shortly.
Adam has kindly responded with an update that was indeed true – Not only did they send them shortly after, but sent them express, and I recieved them very quickly. Unfortunately despite following the size chart they were a size too large, but I believe this might just be to do with the fit of the pants and where they sit on your waist (they’re worn higher up), but I did follow the size chart to a t. I’ve had to return them for an exchange and this is being processed now (I’ve exchanged my two pairs of 14s for a size 12 and size 10 in case I lose some weight over the next year, as I sometimes fluctuate). Despite having to pay for return shipping the team have been great otherwise. I cannot fault them for their customer service. They got me in touch with someone on their design team who was able to suggest the correct size.
I appreciate that as a company they probably cannot afford to cover returns, and that there are many different body types, but I did follow the sizing and was a little disappointed that despite it being wrong I had to pay for shipping. But like I said, the quality of the pants and the customer service did outshine that for me. I still would recommend these pants and the company – they seem to be a really lovely bunch of people.
I see all these nice reviews, but based on my experience, I would not try to buy from this company again. I bought one pair which (even though I followed the sizing chart, like Mel) was too big on me. It cost nearly $10 to return them at the least expensive post office rate. It took nearly 3 weeks to get a refund, and that happened only because I called them. The refund did not include their shipping cost. So in the end I spent about $23 of my own money just to try on a pair of their pants. I would certainly not risk more money to try to find a pair that fits.
We have sold over 300,000 pairs of pants and our sizing is true to size. Selling as many pants as we do, sometimes there can be a mislabeled pair of pants sent out in to the world. The best way to deal with an issue is to contact us directly and we can inspect your pants once they arrive back to us. We can then send you a new pair and refund the return shipping. For menswear, if you have a question as to what size to order, measure you waist 1″ below the bellybutton and subtract 3″ as this will give you modern men’s vanity size. For womenswear, please email our service team and they will be able to ask our designer for her suggestion.
Placed order for Pick-Pocket Proof Explorer Travel® Chino
Grey pants Jan 5, 2023. Web order status page on 5/27/23 still shows them as being processed, not even in pre-order status after almost 5 months. Oh, and they immediately charged my account. They may or may not have a good product, but they aren’t worth taking a chance if you want something in a reasonable time frame while they use your funds.
It is always best to reach out to us directly. Your preorder group should have all been filled weeks ago, so there must be an issue somewhere. I’ll have the service team look into your order and contact you directly tomorrow.
Clothing Arts seems to have trouble getting items to customers. I feel like I was strung along with dates my order would be available to ship…then it wasn’t for weeks afterwards. They should just be straight with customers. I don’t care how many pants they have shipped. The ones I ordered are the only ones I am concerned about and they were very late. Please be upfront with customers. Others here are right; Its about service.
I ordered my first pair of pants and I wish I had read the return/exchange criteria first. The size 36 I ordered were falling off of me so being true to size is not necessarily correct. I liked them enough to order a 34 but I then spent $15 or so to return the original order (after the fact they did nicely offer free return shipping, but too late). This should be the policy for a first time buyer. I have now waited 11 days (9 business) and no refund when 6-7 business days was promised. I do plan to contact them, but this inefficiency all the way around makes it difficult to recommend Clothing Arts to anyone.
We have a full-time service staff to help you with color choices and pre-order availability if the items are not in stock at the time of purchase. Please contact us if there is an issue your departure and we’ll work to get your setup in time for your travel.
Response to Fred:
Looks like you’ve been taken care of. Our pants generally run true to size. In most cases, if there is a variance, it will be smaller, and we very rarely find them to be larger than spec. So, in all likelihood, a 34 would have worked for you in our fit. The reason we don’t cover return shipping is that we do cover exchange shipping back to you, thereby splitting the cost to get you the correct-fitting pair of pants. You’ll then know your correct waist size next time you order. You are welcome to reach out to us, and we can get you the correct pants without further shipping costs.
This site is owned by Chris Christensen who has has been a blogger / podcaster / travel journalist since 2005.
Checkout Chris's other travel blog California Travel.
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Rachel
Says:January 21st, 2019 at 3:01 pm
Just came back from Morocco and France for a month my only regret was that I bought only one pair of paint. I was looking for traveling
Pockets paint for months. Could not find good quality one that has so many pockets and fit perfectly well. Discovered the website and decided
To try to no regrets. Thanks a million.
Brutus Sanchez
Says:January 31st, 2019 at 7:34 am
So I’m just back from two weeks in India. I was only in terribly crowded places a few times. No known pickpocketing attempts. But whereever I went, I went with complete confidence, even riding “the locals,” albeit on a holiday. The pants wore and performed well, and I was pleased by their dirt and stain resistance. Thanks Clothing Arts, good work. On to Portugal for my 70th birthday in March, and then never to travel internationally again!
David
Says:February 2nd, 2019 at 7:01 pm
I’ve purchased three items from Clothing Arts – two cargo long pants and one cargo shorts.
They fit great and have a lot of pockets and secret sections within those pockets. Some of the pick-pocket proofing is a bit over done and makes the pants/pockets pretty difficult to use and live with.
I probably won’t purchase them again and with an especial annoyance that it can take 6 months to get them delivered. It’s 2019 for God sakes. They have given me all kinds of excuses and explanations but the bottom line is, they’re nice but not good enough to wait that long.
Kayleigh
Says:February 6th, 2019 at 7:36 am
I travel quite a bit and have purchased and worn another/competitor’s products including a pair of travel pants, a shirt and a jacket and thought I would give Clothing Arts a try. The competitor’s pants have lots of pockets, but have a drawstring waist and when carrying a cell phone, wallet, etc., they tend to fall down even with the string tied tight.
Clothing Arts pants seemed like a great alternative until I searched for reviews and found this site and I will be passing on Clothing Arts.
The owner’s response of 9/6/18 does not hold water considering the continued business practice of taking a customer’s money and not sending the product until months later.
Honesty is the best policy and I will not do business with a company that does not operate that way.
Thank you all for giving the rest of us a heads up on this company!
chris2x
Says:February 6th, 2019 at 9:04 am
Yeah, a draw string does not seem like the best idea in travel pants.
Jay
Says:February 17th, 2019 at 4:30 pm
I ordered a pair of Pick-pocket Proof Adventure Pants and two travel shirts. I was disappointed with the quality of the items, so I called the company to obtain a return shipping label. They refused to pay for return shipping, and I was transferred to a “manager.” I complained further about the merchandise quality and their unwillingness to pay for return shipping. The manager’s response was to argue about the clothing (something about how many pairs of pants they have sold), and then he threatened me, stating that if I wrote a negative review, they may not refund my money. I know that I should intimidate more easily.
Clothing Arts provided an unprofessional customer experience. Poor quality clothing. Awful customer service. Bad manners.
Buyer beware.
Adam Rapp - Owner CA
Says:February 18th, 2019 at 4:29 pm
*** Response to Jay ***
Hi… I’m the owner of the company who makes these pants and would like to directly to respond to Jay. He called and spoke to me personally. He threatened to leave a negative review if we “DID NOT” provide him with a return label. I told him that he can do what he wants. The pants he received were returned to us for length issues and inspected by my lead garment designer to be a 30″ inseam. He insists they are not and this review is the result. I informed him that I was giving him personal attention and know what I am talking about regarding apparel considering the 150,000 pants we have walking the world. Long story short, we were dealing with shipping 100’s of pants that day and wished him safe travels.
George
Says:March 8th, 2019 at 10:44 am
This is why Amazon is weeding out poorly run local and other mail order businesses. Service Service Service
Sounds like this business should be avoided!
Lon
Says:March 12th, 2019 at 9:55 pm
Well, God bless the internet. I was getting ready to order numerous articles for the family for our upcoming vacation and decided to scan for a review or two on the company. They do have a fantastic website . . . but wow. In light of the laundry list of negative comments I will be moving on.
MartyS
Says:March 17th, 2019 at 6:32 pm
Be careful basing any purchase decision on the reviews on clothing arts website. They didn’t publish mine. It was overall positive but I recommended they add a few inches to the fly zipper. On $120 pants they shouldn’t be cutting 50cents off the mfg cost on that item. Makes them hard to use without undoing and lowering the pants.
Chris Christensen
Says:March 17th, 2019 at 7:37 pm
Glad to hear at least that it was overall positive. I don’t remember noticing any issues with zipper length on the pants I have.
Lori
Says:March 22nd, 2019 at 10:27 pm
This is the worst online store I have ever experienced. I ordered an item two months ago and waited weeks for it to arrive. After contacting customer service several times and receiving excuses, I finally got the clothing item and was not satisfied with the fabric and the style. The waist was too tight, the legs extremely baggy. The fabric is not light for travel. The waist and pockets were too bulky obviously because of so many pockets. I am sure if you would put your phone, wallet, passport etc, the pants would weigh too much ……I returned them, paid for the shipping and have yet to receive a refund. I have sent them proof and tracking that the item was received at their “warehouse” and they state they never it received it………………………… This saga has lasted too long. I have never had such a bad experience on online shopping. If you plan to buy any item with Clothing Arts, be prepared for inefficient service and plan 6 months in advance. Hopefully you will receive the item(s) Good Luck . You may be much better off shopping at REI.
Gary
Says:March 28th, 2019 at 11:22 pm
I like the fit and finish of these pickproof adventure trousers and shorts. However, I hate the long delays between ordering and getting them. My last order took a little more than 4 months to fill. That said, every time I have contacted Clothing Arts I have been answered promptly, professionally, and by someone who seems to care (usually Katrina P). The company has offered to send other colors etc. to help speed the process and have kept me informed as to times for expected deliveries and even on delays. I really like the products but for me, it is the service that will ensure I will be a repeat customer. I do hope they can get their supply line/production in order since this is no longer a start-up company they should streamline their process and get products out the door much faster!
Walter
Says:April 1st, 2019 at 2:36 pm
I placed my order for 3 pairs of pants and my credit card was charged on Feb. 7, 2019, with an expected ship date of Feb. 28. After receiving nothing by early March, I contacted the company. They shipped one pair of pants on March 5. The pants are okay. As of April 1, 29019, I still have not received the other 2 pairs of pants and the company doesn’t answer the phone and hasn’t returned my voice mails. My advice: stay away.
Neil
Says:April 2nd, 2019 at 5:22 am
Ordered the pants on 2/8 with expected ship date 2/15. Credit card charged immediately, but pants didn’t arrive until the end of March. I didn’t like the material (thin, wrinkly, and very hot) so returned them last week. Still haven’t gotten my money back. Very poor way to do business – hold onto customers money forever. Would NOT do business with them again. again.
Walter
Says:April 2nd, 2019 at 3:14 pm
I have an update. The company said they would cancel my long-delayed order. They promised to reverse the charge on my credit card and said this can take up to 5 business days. Fingers crossed. (They said the pants may be available in mid-April, but after already waiting almost two months, I’m not going to chance it. I’ll look elsewhere for travel pants.)
Marcello Marques
Says:April 3rd, 2019 at 5:38 am
Same here – should’ve searched the Internet before ordering, it seems I’ve also been ripped off. Bought their “Pick-Pocket Proof® Convertible Travel Pants” late January (credit card was charged a few moments after placing the order), with expected delivery for 2/28; date passed with no news; on 3/15 received a pre-shipment notification, since then stuck at the “Shipping Label Created, USPS Awaiting Item” stage. Avoid Clothing Arts.
Jean George
Says:April 3rd, 2019 at 6:57 pm
I ordered these for my husband as a Christmas gift-2018. It is April 2019 and they are still stringing me along…production back-up, in transit, clearing customs….the bottom line is that they do not deliver. These guys are clever. They send you a tracking number and then when the items don’t ship they claim they have not left the warehouse. “Thank you for reaching out. Your Convertible Travel Pants are part of a pre-shipment. A pre-shipment notification simply notifies you that your item will be arriving in our warehouse shortly, and will then be on its way to you. They are clearing customs over the weekend, arriving at our warehouse, and shipping out Monday.
Tracking Number (Pre-Shipment): XXXXXXXXXXXX
I recommend checking back on the tracking on early next week, for the most up to date status. If the tracking is still on “pre-shipment”, that simply means it has not left our warehouse. ”
BOGUS COMPANY!!! DO NOT ORDER FROM THEM.
Adam Rapp - Owner CA
Says:April 5th, 2019 at 2:22 pm
Response to Marcello & Jean George:
Your Convertible Travel Pants have all shipped out to everyone now and will arrive at your door tomorrow or Monday. We hope you enjoy traveling with them for many years to come. These were among 800 pants that all shipped the same day.
Stopped pick-pocket #115 in Paris (second in a row in the city) was also published yesterday as well. With over 130,000 pants in the world now, travelers are stopping pick-pockets each week now. We have two more testimonials to publish as well…
Neil
Says:April 8th, 2019 at 10:40 am
Pants were returned 2 weeks ago, still no refund. They’ve had my money for 3 months now. If no refund by the end of the week, I’ll file a chargeback with my CC company.
AVOID!
Tristan Davison
Says:April 9th, 2019 at 12:53 pm
Please avoid this company. (1) Pants shipped after the date promised. (2) Pants fit poorly. I requested a refund and returned the product. This still had to be disputed with my credit card company to get the credit. A month after receiving the credit the company billed my account for the pants again. Yes, the pants I returned and they put back into inventory. Sort of an oxymoron: selling pickpocket pants while picking pockets.
Adam Rapp - Owner CA
Says:April 10th, 2019 at 4:00 pm
Response to Neil and Tristan:
The returns department is a manual process and we suggest contacting us at our info@ email address over the phone at 646.422.9222
Please reach out to us directly as we can help you out.
Barry
Says:April 16th, 2019 at 2:07 pm
Ordered the end of January with expected delivery 2 weeks later, based on their web site and emails. Pants didn’t arrive until the end of March. Didn’t like the fit or material, so I returned them. Took almost 3 weeks to get my refund.
Looking at earlier reviews, I see a pattern. This is a company I would not buy from again.
Dian Coppin
Says:April 17th, 2019 at 8:42 pm
I ordered my black travel pants back in June or July and waited over five months for them because I wanted black.Because they were having a problem getting black, they offered me one of their other color. The pants were worth the wait. I ordered them for a two-week trip to Israel. I wore them every day from March 23 through April 7.Yes, for 16 days. They do, indeed, dry quickly. They do, indeed, keep items secure. (I kept my passport and credit card in one pocket, without removing them, for the entire time.) The design is so well thought-out and executed that I was comfortable walking, sitting, going through the waters of Hezekiah’s Tunnel, going up and down stairs, standing in a waterfall, and eating dinner. To say I am pleased is an understatement. While I traveled, I was not encumbered with trying to keep up with documents, money, lipstick, maps, notebook, and pen, because there was a pocket for each. Also, I felt that I was well dressed for dinner at the hotel. (Some commenters found the sizing unusual; however, my experience is that the sizing is “right on.” I wear a petite 4,and the extra waist measurement was easily fixed by the tabs.)
The several times I contacted “Clothing Arts” I always received a prompt reply, and when I called them three times, I found it easy to reach them and pleasant to talk with them. I am promoting the pants and will be ordering another pair before long.
Gratefully, Dian Coppin
Daniel
Says:April 19th, 2019 at 9:16 am
Charged my card in mid March, still haven’t received pants as of April 19th. After I complained, they finally called me back and said they get 1000 pairs of pants a week, but have only 5 people doing the shipping.
Adam Rapp - owner CA
Says:April 20th, 2019 at 12:41 pm
Response to Daniel:
I actually took your call on Friday as I was helping out our service team during a high period of call volume.
You had already received your Business Travel Shirt which was listed as in stock at the time and did ship right away. I personally wear them all the time and hope you’re a fan as well.
The pants shipped 4/19 and were part of the 4/15 pre-order group. The delivery containing your order arrived earlier this week and my team ships on a first in first out basis.
We hope you enjoy your new secure pockets for many years to come.
Interesting fact: Last week was our biggest shipping week ever with 2000+ pants shipped by our 5 person shipping team.
John Tasco
Says:April 24th, 2019 at 1:33 pm
Well darn, now I’m worried. Pre-ordered a pair on 25 Mar with an expected delivery of 15 April. Email with tracking number arrived giving me a delivery of 24 April. Went to the FedEx site on 24 April and my order hasn’t been shipped. Sent them an email so I’m hopeful they’ll respond with an update. If not, I’ll ask for my order to be canceled and money refunded.
John Martin
Says:April 24th, 2019 at 4:31 pm
John Martin, Dewey Az. I ordered 2 pair of PPP Pants on April 1st and on a separate order, same day a PPP jeans. I adjusted my order to the colors they had in stock, not the colors I really wanted. I received a tracking # on April 15th ( 2 weeks later) I went to the PO in my town to check on the tracking # and was told a shipping form was filled out by Clothing Arts on 4/15 but as of today 4/24 they have not been delivered to USPS.I called Clothing Arts and was told 1 pair should go out on Tuesday to be delivered to my PO by Thursday or Friday. I leave for Peru, Columbia & Mexico City on May 4th. That is cutting it to close for me and the remaining 2 pair of pants won’t arrive till after I get back from the trip !I have cancelled all orders and do not intend to ever deal with Clothing Arts again. I probably should have looked at the customer reviews more closely.
Adam Rapp - owner CA
Says:April 25th, 2019 at 9:09 am
Please contact us directly, you will receive an update on your order from the service team.
Response to John T:
Your pants will be arriving over the weekend with our new delivery and ship right out the door. You have received the pre-shipment notice as we prepare all of the labels for the delivery.
Respone to John M.:
Your pants had a 4/30 pre-order date and we added you to the first shipping group when we processed all of the labels, just like John T. above. Had you not canceled your order, you would have received the two pants in time for your travels.
Lawrence Gresko
Says:May 11th, 2019 at 6:01 am
I wish I had seen this site before I ordered. I ordered three items, shirt, adventure pants and jeans, in February with an expected delivery in 2-3 weeks. I thought perfect to meet my schedule for a trip to Spain. What arrived was only the shirt. Didn’t like it. Its safety feature is nothing more than a zipper breast picket, so not a good value for the cost. Only when I requested a refund did I get a status on the rest of my order… April. I needed the Items for my trip in March. Ugh! Then a follow up email saying early May. Now its May, received the adventure pants and the jeans status is changed to the end of May.
For the adventure lants I ordered “grey” colored pants, but what I received is a olive green. Definitely not the color in the picture. I wrote to the company requesting a replacement in the correct color and then I found this web site and find the exact same complaint by a previous review… “and they are not the correct color. The tag states grey but they are green… I put the pants up beside a pair of grey Under Armour pants and grey Eddie Bauer pants and the Clothing Arts pants are green.” Ditto for me comparing to other pants I have that are grey. Its been 1 day since my email so time will tell. For me the fit is good, the quality seems good and the pick pocket system is ok except as noted below, but the colour I received is not grey and not like the picture.
I also have a similar complaint as a previous review about the rear pockets. The web site shows a picture of the rear pocket system but does not inform you that its not the same for both right and left pockets. Totally misleading. Only the left rear pocket has the inner zipper pocket, not the right. I’m right handed, I want the inner pocket on the right to reach with my right hand. The implication from the picture is all pockets have the same features.
I will update when I hear back about the grey vs green and when I finally receive the jeans. So far I really want to like the products, but the issues are disuading me… I havent received items on time, and so far 2 of 3 items are not what was expected.
I’m not going to say “dont buy” but the company has several things they need to improve: 1) be forthright BEFORE you order of the actual delivery schedule; 2) provide detail pictures of EVERY one of the safety features on EVERY pocket with CAPTIONS in EVERY picture of feature and pocket location; 3) Provide accurate detailed LARGE size pictures of the colors of every item, with a every item shown against a reference garment color, and show a photo of the full line up of colors all in the same photo, not just tiny separate select boxes; 4) live up to the promised delivery schedule or otherwise automatically and immediately provide a refund; and 5) provide for hassle free returns no matter what the reason and you pay the shipping. The customer is always right, because without customers you do not have a business… They will shop elsewhere.
Adam Rapp - owner CA
Says:May 11th, 2019 at 11:57 am
Response to Lawrence:
Demand for our pants are selling out the productions ahead of their delivery. Each month 4000 pants are shipped to us. We list the “expected” pre-order dates online and can be subject to change based on how the production is going. With 40,000+ pants shipped in the last year, we do our best for every traveler who upgrades to our apparel.
Sorry to hear you are unhappy with the color and features. There are 5 triple secure and 6 double secure pockets. The photos represent a close-up of them and there is a full feature list below the images. This lists that there is 1 hidden triple secure rear zipper in the pants.
Regarding the color, our Grey has a lot of Green / Brown tones to it. There are many shades of Grey and it is our most popular color by a wide margin.
Ted Findley
Says:May 14th, 2019 at 2:05 pm
Contrary to most of the other comments, my experience was outstanding.
First of all, I contacted the company via email in regards to availability & delivery. Although each email received the typical automatic immediate “received your email” notice, it was nevertheless followed by an appropriate & timely response.
Secondly, I was particularly impressed with candor & thoughtfulness of the Service Manager, Stefany. She not only informed me as to the present lack of availability of the Adventure Travel Pants in my size & color, but also reasonably forecasted the approximate date they would be in stock.
Based upon the information provided, I ordered the pants and received them within the predicted timeframe.
As a seasoned traveler & having experienced theft some time ago in Rome, I am delighted with the quality & functionality of the Pick-Pocket Proof Adventure Pants.
Ted Findley
Chris Christensen
Says:May 14th, 2019 at 4:18 pm
Thanks Ted, so glad you had a good experience!
Jon
Says:May 19th, 2019 at 12:55 pm
I bought two pairs, and only received one pair. Returned the pair, and awaiting credit moths later. The quality was light weight, not substantial…made in China. Honestly, totally a marketing ploy. I have bought better quality at Walmart for less than $20.
Clothing Arts is spending more money on marketing than quality. Save your money and visit Walmart, as I have prior to Eastern Europe trip.
Chris Christensen
Says:May 19th, 2019 at 2:05 pm
Jon, that’s odd. The pants I got were not at all lightweight. If I don’t bring them on a trip always, it is because there have too much heft.
Adam - Owner CA
Says:May 21st, 2019 at 7:40 am
Response to Ted:
So glad you have had a good experience with us. The vast majority of our customers do have a positive one.
Response to Jon:
Our pants are the absolute highest quality travelwear ever made. The material is a 4 season, water/stain resistant, mid-weight 100% Nylon canvas made specifically for us to take you wherever your travels lead. There are over 150,000 pairs of our pants on travelers around the world.
Don Atkinson-Adams
Says:May 28th, 2019 at 6:36 pm
It did take quite awhile to get my adventure pants. However, I loved them for my two week trip to Peru. They were worn every day and still did not look dirty by the end of the trip. Very comfortable to wear. I use suspenders which makes the pants even more comfortable. They worked fine on my climb to Machu Picchu and to a couple of day treks to elevations around 14,000 ft.
Chris Christensen
Says:May 29th, 2019 at 9:10 am
Glad to hear it Don.
Bob Masaitis
Says:June 2nd, 2019 at 1:33 pm
This is my first time visiting this website (and will be my last.) It is sad that a few disgruntled customers (out of 150,000+) try to bring down a “one of a kind” company. I’ve placed three orders with Clothing Arts and each time I received the order when I expected it, all being exceptional quality and exactly what I wanted. I called each time to get the approximate date and Clothing Arts was spot on. I wasn’t sure of the colors represented on their website so I called and they immediately sent me swatches of the color/material I was interested. I been to 46 countries in the last several years and always take my Clothing Arts with me. I’m getting ready to order a Cubed Jacket for an upcoming Christmas Market cruise on the Rhine river. Good Job to the owners, managers and especially the folks answering the phones at Clothing Arts. Once again, I will call them to get an estimate on shipping.
Chris Christensen
Says:June 2nd, 2019 at 9:21 pm
Bob, it has never been my desire nor interest to “take down” Clothing Arts. My experience with them as I stated was positive. But not everyone’s has been.
fred
Says:June 14th, 2019 at 2:05 pm
Even tho it states ships in 2 days and delivers in 5 beware as somewhere it also says that may ship by….and its a month later…
too late for me so cancelled
Adam Rapp - Owner CA
Says:June 18th, 2019 at 2:27 pm
Response to Fred:
We list our pre-order dates on the product page, shopping cart, and the confirmation email you receive. US shipping will take 2-3 days once items come into the warehouse for pre-order items or for those items listed “In Stock” online.
If you do have a pending travel, our team will do their very best to get you pair of pants in time for your trip.
Philip Steel Jr
Says:June 27th, 2019 at 10:10 am
I returned Item # AdvSGY32N on Order #161471 on Jan. 18, 2019 and have not received refund of $99.95.Received your email Feb. 7 advising credit was issued but it has never appeared on my Amex statement.
PLEASE ADVISE,
Philip Steel, Jr.
Adam Rapp - Owner CA
Says:June 27th, 2019 at 5:40 pm
Response to Philip:
If you would like to reach our service department, please reach out to our info@ email account. This order reflects closed out in our system. They will contact you directly regarding your order.
Jim Dunn
Says:July 3rd, 2019 at 11:36 am
I ordered the shorts well before a European trip and the security made me so much more comfortable on tours and traveling in crowds that they were the only shorts I wore even though I had packed other shorts to wear. We were warned by a tour guide of theft issues and did not experience any attempts that were defeated but the peace of mind was worth it and the shorts fit well and looked good.
Chris Christensen
Says:July 4th, 2019 at 7:54 am
I do like the peace of mind I get when I wear mine also Jim 🙂
Andrew Inkin
Says:July 10th, 2019 at 1:59 pm
Received my pair. My experience was this: at the time of ordering delivery date was 6/30/2019, this was fine with me. 6/28 I received “Pre-shipment notification” with USPS tracking number included. By 7/05 USPS status was still showing “Label created” making me a little nervous as my trip was approaching. Quick Google search brought me to this site and prompted me to contact the manufacturer on 07/08.
Received reply that same day, saying that my shipment will go out as soon as possible, on 07/09 USPS was showing “In Transit” and on 7/10 I’ve received my package.
I like the pants, size seems to be exactly as expected and while there were delays – manufacturer resolved things in a reasonable way.
Chris Christensen
Says:July 10th, 2019 at 8:28 pm
Glad to hear Andrew!
Robert
Says:August 13th, 2019 at 9:19 pm
In Mid-March 2019 I ordered a pair of the travel jeans along with the business travel pants. The business pants finally arrived 2 weeks ago after many delays.
No such luck with the jeans. Every time I contact customer service I get an excuse along the lines that it’s delayed because it’s a new product that’s having issues but it should arrive in their warehouse by the middle of the next month, which now makes the ETA 9/15. Problem for me is that my trip is scheduled for 9/16, so I won’t have along with me the pants that I ordered and paid for a whole six months in advance!
I’ve been more than patient up to this point but this is utterly ridiculous and completely unacceptable.
Designing, producing and shipping a batch of jeans is not f-ing rocket science.
Oh, and you’ve got to love the 5 Star review that the jeans get on the CA website from someone that bought a pair of different pants 5 years ago.
Vaporwear.
Robert
Says:August 13th, 2019 at 9:24 pm
One more thing:
Has ANYONE received a pair of the travel jeans?
Adam Rapp - Owner CA
Says:August 14th, 2019 at 2:08 pm
Response to Robert:
Travel Jeans are a new product and the first-ever run in production now. We worked with a mill to create a new type of denim specifically for this line. It is a highly technical Coolmax / Cotton / Poly / Modal / Lycra blend. It is real science to create new types of fibers from scratch and this is an amazing material.
This is the first production of the jeans and they will ship out to everyone once initial production is approved at the factory. I leave next week to watch the work myself, as I do with all new products.
We have sent out a few preview samples to test the fit of the jeans. If you would contact us directly, we can work to get you a pair in time for your travel.
Robert
Says:August 14th, 2019 at 9:40 pm
Hi Adam. Thank you for your prompt response, and your offer to get me a pair before my trip. I truly appreciate it.
I’ll contact you directly tomorrow.
Something I should add is, as I mentioned before, I did finally receive the business travel pants. My initial impression is that the material, fit, and styling are quite nice. I like that the hidden pocket is perfect size for a passport. I will feel very secure carrying my valuables in them. Well done!
I will post a fuller user review upon my return. Hopefully a review of the jeans too, as they are the ones I wanted most for the trip.
Don Flaxbart
Says:August 15th, 2019 at 8:14 am
I ordered a jacket from Clothing Arts in April 2019. I was called in August 2019 with notification that the jacket will not be delivered until November, ALMOST 7 MONTHS LATER. Reasons stated for the delay are excessive demand and improvement in fabric. (For my viewpoint, it does not matter how good the jacket may be if it cannot be delivered in sufficient time.)
Barb
Says:August 15th, 2019 at 4:14 pm
I just received my pair of travel pants and they fit really well. I love the 34″ length as I am 5’11”, and I like that they are not low-cut; they come nearly to my waist. I’m looking forward to “road-testing” them on a big trip in a few weeks.
Ted Findley
Says:August 20th, 2019 at 4:25 pm
Recently returned from a Land-Cruise sojourn (Budapest-Vienna-Prague-Dresden-Berlin-Copenhagen-Stockholm-Helsinki-St Petersburg-Tallinn-Oslo) and were repeated warned by the tour guide of specific hot areas for pickpockets. Nowadays they even pose as tourists and are prevalent in the packed Hermitage Museum.
I safely carried my passport, money, credit cards & smartphone through all sites, located in selected strategic areas of my Clothing Arts Pickpocket-Proof pants. I knew they were safe because even I had some difficulty removing certain items when I wanted.
A day at home prior to the trip was used to evaluate usage of the pants for safety & also quick access. The variable functionality of the Pickpocket-Proof pants is amazing. The fit was very comfortable & the usage wear was phenomenal.
Thanks Clothing Arts!!
G
Says:August 21st, 2019 at 3:47 pm
Ordered , got part of order , waiting on pants . For over 2 months now . Get a email , ship next week , then nothing . No shipped , no tracking , no pants . These people are unbelievable, never dealt with a company like this in my life, are an absolute joke . Would find something elsewhere , they charge your card when order , whole amount send part , then nothing on remaining order . Would not recommend unless , want to wait over 2 months plus to maybe get your order. Never again , live and learn . Need to have a big warning sign / label on their ads . Consider this REVEIW a warning about . Sad way to operate a company .
Adam Rapp - Owner CA
Says:August 22nd, 2019 at 1:48 am
Response to G:
All of our pants, until we increase our production capacity to meet the demand for them, are on pre-order. We make 4000 pants right now per month and 6000 starting next month. Our service team will update you as they arrive from production and ship out.
You received a pre-shipment email. This means your pants are the next to ship out. We send this out to allow you time to adjust your order and for us to process and sort the 1000+ labels for each delivery.
LauraWilliamson
Says:August 23rd, 2019 at 10:41 am
I received my women’s travel pants a couple of days ago. Was pleased with the fit – I thought I might have ordered small, but they aren’t. I counted 12 pockets, which I hadn’t expected. In the morning, I put my passport and a typical days worth of foreign currency, separated into different areas, in the pockets and wore them for the full day. ( That’s when I discovered the 13th pocket.)
Yes, they came 2 months after ordering, but that was stated at the time of ordering. Yes, my credit card was charged on ordering, not on shipping, but in my experience that’s standard practice for internet orders.
When I contacted customer service around the time the pants should have been shipped to check on their status, I had an immediate auto response and follow up from a customer service rep within 8 hours.
I’ve been really pleased with my whole experience with Clothing Arts. I don’t know if there were growing pain problems that are behind them now, or if too many people expect off the rack instant gratification. I would definitely recommend ordering these!
Chris Christensen
Says:August 23rd, 2019 at 5:41 pm
Laura, it does seem to me that some of the problems we can see in the older comments here have been worked out and happen less often.
Jim Kelly
Says:August 25th, 2019 at 7:05 am
I ordered a pair in April. Was told would be here in May, June, July, Aug and still don’t have them. I suspect they need to get lots of orders so they can raise money to order pants from manufacturer. I would not order again unless you can wait six months. They charge your Acct when you order them
Adam Rapp - Owner CA
Says:August 26th, 2019 at 12:23 am
Response to Jim:
I have looked into your order and you have received your pre-shipment notice and your pants will be arriving with the next shipment.
It looks like size 42″ waist in Brown Adventure arrived in fewer pairs than expected in our last delivery so your pair will be arriving with our next delivery to the warehouse.
Rusty Welch
Says:September 5th, 2019 at 5:44 pm
After reading these comments, I was apprehensive in ordering a pair, but not finding anything comparable I ordered a pair of the Adventure Travel Pants on 8/22. I received a receipt email, then further emails when shipped, and also when they were delivered today (9/5). 2 weeks – pretty good! I have tried them on and am delighted with the fit and comfort. They are light-weight and very comfortable. I ordered a size up after hearing about sizing issues, but they seem to be true-to-size – nothing my belt won’t be able to handle.
Having been worried about time delays and sizing, I only ordered 1 pair to try and get them ahead of an international trip – I’m going to order my 2nd pair tonight, with full confidence that I will have a couple of good-looking, comfortable travel pants that will secure my passport and wallet while traveling. Whatever issues they may have had in the past seem to be worked out – Thank You Clothing Arts!
Carla Madrigal
Says:September 27th, 2019 at 9:47 am
I ordered shirts for both a man and a woman at the end of June 2019. It took three months to receive the men’s shirt and Clothing Art has been putting me off this whole time. They now expect at the earliest mid October. So outrageous. There should be a note on their site indicating that one should plan ahead a minimum of four months for delivery. I ordered these items specifically for a trip. At least my husband has his but who knows when I will receive mine. Zero Stars for this company.
Adam Rapp - Owner CA
Says:September 30th, 2019 at 7:38 am
Respons to Carla:
We have great news and your shirt will be shipping out today.
Our service manager had informed you that your shirt will be coming in over the weekend. We hope that it arrives in time for your travel. Enjoy both of your new travel shirts for years to come.
John Walker
Says:October 17th, 2019 at 9:42 am
I have read a lot of bad reviews about this company and was a little nervous about ordering from them, but I have got to tell you my experience with Jennifer from the company couldn’t have gone any better. I asked first if what I wanted was in stock and once she said yes, I placed my order, 17th of Oct a Wednesday and the order will be here Saturday, Oct 19th. Can’t get any better than that. Now the pants aren’t cheap and I hope I like them and they fit well but that’s a story for another day.
Mike Camp
Says:October 23rd, 2019 at 9:00 am
Stay away from this company unless you want to wait an eternity for your items. I order a pair of there jeans in December 2018 and now almost a year later I have received nothing. No communications. And to boot they have all my money. This has to be the most unprofessional company I have ever dealt with. To small for there volume of business. This company would get negative stars from me.
I am now going to a local TV station as they said they would like to do a report about this. Will do followup later
Adam Rapp - Owner CA
Says:October 23rd, 2019 at 2:08 pm
Response to Mike:
Our jeans a brand new product for us and are still in process and once they are perfect, we will release them. There was a 4-5 month pre-order at the time you purchased them and we have run into a number of new issues that were not expected with them along the way.
New machines needed to be ordered to sew the heavyweight highly-technical stretch denim these pants use which pushed our timetables once. The second was the wash finishing on them which has become quite technical as well since we are adding a DWR (durable water repellant) finish to them. They will be finished up and shipping soon. Most folks have been quite understanding as they are an innovative, new item, and you are welcome to cancel your order at any time.
Evan Gibson
Says:November 12th, 2019 at 8:55 am
Amazing, Thank you so much Clothing Arts. The pants fit great and they work even better! No one is pick pocketing anything out of these. You guys are the very best. From Rome, Athens, Pisa, Florence, Barcelona and London.
G Van R
Says:November 18th, 2019 at 10:58 pm
After getting my passport and wallet swiped I ordered a pair of Clothing Arts cargo pants as soon as I returned to the US knowing that I would be traveling again soon. My order arrived right on time.
These are complicated garments to make and I am impressed by the quality. I would not be comfortable traveling around Central America without these pants.
Chris Christensen
Says:November 19th, 2019 at 8:59 am
So glad to hear G. It does seem like complaints of delays are… mostly… a thing of the past
Michelle
Says:December 8th, 2019 at 4:06 am
My order arrived within a few days. I am thrilled with the quality and functionality. They are much better than I expected. I will definitely purchase additional pants.
Owen
Says:December 8th, 2019 at 10:56 am
I ordered two pairs of the Pick-Pocket Proof Adventure Travel Pants (different waist sizes, knowing that at least one pair would have to be returned). Given many negative reviews here, I braced for a big hassle, but placed the order anyway after receiving an email from C.A. stating that the pants were in stock. I received the pants in a timely manner.
I love the idea of these pants, but the fit on both pairs wasn’t good for me so I needed to return both pairs.
The return went smoothly. I emailed them first to let them know the pants were being returned and subsequently gave them my tracking number and estimated date of delivery. The credit appeared on my CC account two days after the return was received by C.A.
So, for me the items didn’t fit well but I had no issues with delays, communication with C.A., returns or anything else.
Bill King
Says:January 8th, 2020 at 5:34 pm
I read through all the reviews and it made me nervous about ordering a pair of these pants from clothing arts, but I’m traveling to NYC and really want something reliable so I went ahead and placed the order. That sucks that so many people had bad experiences waiting for their orders, but mine came right away. I think it was about 3-4 days. I was also very pleased to find that the pants fit as expected. The front pockets are definitely pick-pocket proof. The cargo and back pockets are not. I plan to add a strip of velcro to those to help the level of resistance. Overall I think if you travel a lot they would be worth their $100 price tag.
Chris Christensen
Says:January 9th, 2020 at 9:13 am
Bill, most of the bad experiences are in the past. The more recent reviews, like yours, seem to be better.
Wallace Lehmann
Says:January 25th, 2020 at 5:29 am
I like it when folks come together and share opinions. Great website, keep it up!
Marilyn Clark
Says:February 6th, 2020 at 8:40 pm
I was nervous after I read through the reviews. I am going to Africa
next month and really wanted the pick-pocket proof pants. I was totally impressed! I placed a phone order for two pairs of women’s travel pants on February 4th. The pants arrived today, February 6th. I love the them. They fit perfectly. Will definitely order again
Chris Christensen
Says:February 6th, 2020 at 11:02 pm
Excellent!
Dale
Says:February 14th, 2020 at 11:15 am
Clothing Arts shorts and pants provide solid resistance to pick pockets. However, the fabric used (nylon) in the business travel pants is unacceptable. The material has no substance such that the pants look baggy and wrinkled — the appearance is not all “business-like.” I have department store brand pants that hold a professional look much better and at a much lower price. The fabric used in the shorts is somewhat better because it has a bit more substance, though the shorts do not dry as fast and as well as other nylon camping shorts. I do not intend to purchase any other items from Clothing Arts — their products do not match all their claims.
Adam Rapp - Owner CA
Says:February 15th, 2020 at 8:34 pm
Hi Dale … Glad you’re a fan of the pick-pocket resistance of the pants. Travelers wearing them have now stopped 170+ pick-pockets red-handed around the world. All of our men’s pants use the same nylon which is now worn by 200,000+ travelers. There is no difference between the shorts and pants you have from us. The material in wrinkle-resistant and will keep you looking good and secure on and off the road. If you are comparing nylon to permanent press cotton pants at retail, you will find a difference in fabric thickness, also in dry-time which can be days for cotton when washed in a sink and hung dry and just hours for nylon.
rob
Says:March 17th, 2020 at 6:32 pm
The customer service for this company is beyond poor! On two separate occasions, I was forced to to cancel orders which could not be fulfilled after waiting months. Each time, the company (after long delays) contacted and assured me the the order would be fulfilled by a certain date only to fail to deliver as promised.
When ordering the items, there was no indication that the products ordered were not in stock or not even produced! There were B.S. excuses that there were delays because of the pockets and then the color. You name it!
Do not waste your time with these unprofessional jokers.
Adam Rapp - Owner CA
Says:March 19th, 2020 at 7:48 am
– Response to Rob –
Hi Rob… we list all pre-order (back-ordered) items online. Those dates are listed in the product details and dynamical changes based on color / size selected. As deliveries arrive, they are all filled. We have typically use commercial airlines to fly our products in. With what is going on in the world today, shipments are taking longer to arrive to our warehouse and we are working with our suppliers to find alternatives. The next shipment will be 3000 pairs of pants and is expected over the weekend which would likely have filled your order.
Michael Braun
Says:April 29th, 2020 at 9:19 am
How do I start? Is this a company in the business of protecting you from pick-pockets or are they themselves the pick-pockets?
I still hope to hear something about the order I placed two months ago. After payment was immediate withdrawn from my bank account and not a word from them since, the title internet scam artists comes to mind.Thankfully I didn’t place a larger order.I hate to think I am the only sucker here.
Kevin McGuire
Says:May 1st, 2020 at 2:18 pm
On October 6, 2019 I placed an order for Clothing Arts new Travel Jeans, with an expected delivery of Nov 15, 2019. Well on April 17 (I’m fairly patient, but really) I cancelled the order as it appears the jeans will never arrive. I’m still waiting on my “it will be credited to your account in 3-5 business days” refund. I’ve spent a lot of money with this company, but it looks like that doesn’t count for anything.
Adam Rapp - Owner CA
Says:May 3rd, 2020 at 6:45 am
– Response to Michael & Kevin –
Due to the global shutdown in cargo from where we produce, our most recent planned deliveries have been delayed. Our production is based in India and the country has been shutdown since mid-March. Many of our styles have experienced a delay due to conditions outside our control.
The good news is that supply chains are reopening and we expect our shipments to start arriving again shortly. Our first shipment containing nearly 5000 items of various styles is expect in the next week or two.
Kevin
Says:May 5th, 2020 at 5:43 am
Refund was received on May 4.
Adam Rapp - Owner CA
Says:May 5th, 2020 at 8:14 am
-Response to Kevin-
We do have Graphite Explorer Jeans in stock for immediate shipment if you would like to try that color as it was completed before the shutdown in India. The Blue Explorer Jeans have been in process for quite some time as our fabric is brand a new type of denim and took longer to work with than expected. They were coming off the production line before the shutdown at production and will begin shipping to us once the factory reopens and pants start shipping to us once again.
The Graphite color is at our warehouse and can ship right away for you.
John Richards
Says:May 11th, 2020 at 11:58 am
I ordered a pair of pants on February 6, 2020. They were shipped on February 27, 2020. They did not fit and I returned them on March 3, 2020. I have confirmation of delivery to Clothing Arts by UPS on March 10 2020, received by Frank (inside delivery). Still no refund of my $116.95 fro this product.
Michael Braun
Says:May 11th, 2020 at 12:26 pm
The clothing I ordered arrived today. It is top quality! I look forward to wearing these items on future trips.
I wish to retract the less than flattering comments I made about this company, in a previous post. I just wish they would better keep customers informed on reasons for extended delays on delivery of orders.
Nelson
Says:May 26th, 2020 at 10:40 am
I ordered two pairs of the Adventure pants February 25th. supposedly for a March 15 shipping date. When they didn’t arrive I spoke to a Customer Rep who said they would ship the end of April, so I left the order standing and did not cancel, as she offered. They did not arrive. I’ve since left two emails and one voice message with no reply. Where is order #1111860?
Adam Rapp - owner CA
Says:May 27th, 2020 at 1:41 pm
– Response to Nelson –
Hey, we have great news for you and your order will be shipping today or tomorrow. We received our most recent delivery from production today containing 5000+ items and your order will go right out the door. We hope you enjoy them at home and abroad as soon as possible.
Leslie
Says:June 12th, 2020 at 1:19 am
These pickpocket-proof pants are really good for crowded places. These reviews are well serving for the correct audience.
Glade
Says:June 13th, 2020 at 5:55 am
I ordered two pair of pants early this year. One pair showed up and they were too big. That was nobody’s fault, they just fit bigger then others that I have had in the same size. I thought the other pair would come shipped separately, but after nothing showed up I wrote and asked what had happened. I got an email notifying me that because of the corona virus they could not accept returns and would notify me when they were able to do so. OK, I can live with that, and the virus certainly isn’t their fault. But I asked about the second pair and asked if they could send me the correct size. They told me to wait. A month later I asked again if they could just send me the correct size for the second pair. I got a snotty email back telling me that they could not send me the correct size, but if I wanted a second pair they could send me another of the too-big ones to complete the order. I thought that was totally out of line, and told them to go ahead and send me the second pair of the wrong size, and then when they could accept returns I would send them both back and they could replace them with the correct size. Finally they figured out some other place to return them, and allowed me to return the too-big ones. Finally three months later I got the two pair of the correct size. They fit well and I am happy with them. I hope to be able to travel overseas soon and use them, as I have had my pockets picked twice in Italy. I wrote and told them that I was happy with the pants but I thought it was inappropriate for them to send me a snotty email offering to send me the wrong size again. I got a reply telling me that it was the fault of the corona virus that the shipment took so long. I have no complaint about taking a long time to fill the order. I understand that, but I am amazed that their customer service people either can’t figure out what they did wrong or have no interest in doing so. I would certainly never buy anything else from them again.
Gene
Says:June 28th, 2020 at 12:30 pm
I am considering buying a pair of the pickpocket proof Convertible pants and concerned about delivery and paying before they ship. Most other companies you are invoiced when it ships. Why are you terms different. It appears to be you are not the manufactured, is that correct? Where and what country are these pants manufactured?
What guarantee do I have on lead times? Do you publish lead times ?
Adam Rapp - Owner CA
Says:June 29th, 2020 at 1:04 pm
– Response To Gene –
Hi Gene, we have a number of styles in stock right now and more arriving each week. If we are sold out, we will list the expected pre-order date for the item arriving to our warehouse on the website and in your order confirmation. Freight is now moving regularly between our production and warehouse, following a brief shutdown due to the virus, and orders are being filled as quickly as possible. Please contact us directly via our info@ email address and we can get you get set up with a pair of our pants.
Kenneth T
Says:July 22nd, 2020 at 11:31 am
Like everyone else, I had a TERRIBLE experience with Clothing Arts. I ordered three pairs of travel pants. The ship date came and went. They never came. I called SIX TIMES to get help. No answer. I left voice mails- no return calls. I went on the chat feature of the website (during business hours)- no one there. I ended up doing a credit card dispute and got my money back.
This company appears to be either already bankrupt, or close to it. Most businesses get an inventory loan and buy inventory in advance of sales. Not these guys. If you buy anything from them, you WILL BE SORRY. I just contacted the state Attorney General and asked them to open a criminal investigation into this ripoff company.
Adam Rapp - Owner CA
Says:July 23rd, 2020 at 7:10 pm
– Response To Kenneth –
My team will be reaching out to you tomorrow. From my logs, our service team did leave you a return voicemail regarding your order which is expected to arrive shortly. The 7/15 preorder group in certain sizes experienced a delay of a few days at the factory in finishing and missed one shipment cycle. We are getting deliveries every week now, and they will give you the details tomorrow.
Kenneth T
Says:July 24th, 2020 at 3:46 am
As a followup, Adam Rapp sent me an email stating he had refunded by money. I will be looking for another source for travel pants.
Adam Rapp - owner CA
Says:July 24th, 2020 at 7:19 am
-Response To Kenneth-
Our service team is all working remotely due to covid and responds to phone calls and emails as quickly as possible. Since you mentioned a dispute, I went ahead and refunded your order. The pants would have shipped out next week for you. Safe travels.
Ahsan Parvez
Says:October 30th, 2020 at 7:12 am
These pick-pocket proof pants are so necessary. As the thieves are getting worst day by day.
Roger Van Der Moolen
Says:February 22nd, 2021 at 10:27 am
Does anyone know if this place is still in business? It seems like their service was horrible but are they even open now?
Chris Christensen
Says:February 22nd, 2021 at 1:15 pm
They contacted me in January and were still around.
Adam Rapp - Owner CA
Says:February 25th, 2021 at 6:04 am
-Response to Roger Van Der Moolen-
Hi Roger… we are open and have operated through the pandemic. There is nothing in our service system with your name on it, so please email us at info [at] clothingarts.com and we can help you out.
stephen
Says:March 27th, 2021 at 4:31 am
The idea – fantastic. The execution – meh. The sales experience – boo hiss.
Great idea and would probably go a long way to thwart thieves. The jeans were especially thin and may not last long, yet to be determined. Even after several washings rubbing fingers on the jeans leaves blue dye on your fingers and nails. The sales experience – it took forever to get these. They probably wait for enough orders then manufacture a batch. Would I buy them again? No.
Adam Rapp - Owner CA
Says:April 5th, 2021 at 6:52 am
-Response to stephen-
Hi Stephen… glad you’re a fan of the ideas. The jeans are made using highly technical 5 fiber denim which needs to be washed in cold water. If you have washed it in warm/hot water you can get some color releasing on the indigo (blue) color. Please contact our service team and we will help to fix the issue.
Nancy Brown
Says:May 14th, 2021 at 4:30 pm
BEWARE the reviews on their site. If you don’t rate them highly, they don’t put them up.
I thought their pants were well made, comfortable, dried quickly and wrinkle free. I didn’t like that my phone didn’t fit in the side pocket and if I put it in the front pocket it was uncomfortable when I sat.
The review was never posted.
Adam Rapp - Owner CA
Says:May 16th, 2021 at 7:02 am
-Response To Nancy Brown-
Hi Nancy… sorry to hear about the site issue. We do not see a review under your name. We have 3 other Nancys in the system. Please contact our service team or re-submit your review. Glad you like the pants overall, pockets on women’s pants have any number of design limitations, which is why you don’t see them on many styles. The newer, taller phones will not fit in the cargo pocket completely, or you would have a giant cargo pocket that would not look all the great. They will fit in the front secure pocket and you will likely want to remove that when sitting as anything large object in your front pocket will not sit very well.
Craig Shelley
Says:June 22nd, 2021 at 10:34 am
On May 25, 2021: Ordered two pairs pants. $211.92 Pants arrived at my home in Florida in a timely fashion. Quality was fine but need one size smaller in the waist. Returned the pants to the company with a note inside asking for pants one size smaller. It’s June 22, 2021. Company has my money but I still don’t have the pants. An international trip is coming up and would like to have them before I leave. Left two voice mail messages today at 646-422-9222 but just got a recorded message that included a statement about the company’s regular office hours. Hoping for an answer but not holding my breath. I see responses above from company owner, Adam Rapp. Congratulations, Adam on building a company that has sold so many clothing items. If you need some help in customer service and scaling up internationally, give me a call. Of course, I would be happy just to get my pants.
Adam Rapp - Owner CA
Says:June 23rd, 2021 at 4:26 pm
-Response to Craig Shelly-
Hi Craig… I’ve looked into your order and have some good news. Your pants have shipped from our warehouse and will be at your door shortly. Enjoy traveling with your new pants for many years to come.
Chris Christensen
Says:June 23rd, 2021 at 4:41 pm
Thanks for helping Adam. 🙂
Nathan T.
Says:September 11th, 2021 at 9:36 am
ZERO customer service. I was trying to get a delivery time before I ordered which was not given. I emailed asking for a time so I could cancel if it would be after my trip. I was not responded too. I emailed to cancel and they claimed they received no inquiry from me. I pointed out that they did and included the original email. The response was quite sarcastic from Adam Rapp who is listed as the owner. I will copy and past below. I would never order from them again and have read multiple reviews about the inferiority of their products since. Any owner who would behave like this does not deserve anyones business. :
Hey Nate
From the looks of that email, that is your order confirmation.
The package with your shorts is out for delivery and will be at your door today.
They are awesome and we hope you enjoy all the secure pockets on your travels for many years to come.
Safe Travels,
Adam Rapp
owner/designer
ClothingArts.co
Patti
Says:September 15th, 2021 at 10:21 am
Received a mismarked pair of pants. Ordered 30X32, which is what hangtag said. Put them on and they fell off. Inside tag said 32X30. Hoping their customer service makes this right but I don’t want to have to pay for return shipping for company mistake. Particularly since I leave in a week and need the pants for travel.
Adam Rapp - Owner CA
Says:September 17th, 2021 at 6:57 am
Response to Nate:
As we mentioned in your email to us before you threatened us with bad reviews, we did not receive a cancelation request prior to the request received on the out for delivery email. At that point, we can no longer cancel your order. We offer two speeds of shipment which are clearly listed on the website and at checkout. You selected the 3 to 5 business day service and your order was delivered in that timeframe.
Response to Patti:
I have looked into your order and your replacement pants have already shipped. They are expected to arrive to you on Monday, in plenty of time for your upcoming travel.
Patti
Says:September 17th, 2021 at 7:20 am
Update to Sept. 15 comment.
Clothing Arts responded to my email and voicemail about a mismarked pair of pants. They sent prepaid shipping label so I could return the pants and they were sending out another pair ahead of the return because my trip was coming up fast. I was told the pants would arrive in a couple of days. Owner also saw my previous comment on this site and asked me to update it with the resolution. I think that’s only fair, so I’m keeping you apprised of the situation. Mistakes happen. It’s the resolution that’s important. This one seems to be resolving well.
Pam
Says:November 10th, 2021 at 3:30 pm
After reading multiple negative reviews about Clothing Arts, I was concerned that I wouldn’t receive my order in a timely manner, or that I would have issues with the quality. I am pleased to report that my order came quickly, it fits as expected, and I am pleased with the quality of the fabric and construction.
Lazaro Julian Milian
Says:March 2nd, 2022 at 12:27 pm
I have ordered about 10 pairs of various colors of these pants for me and my wife. Excellent quality, very comfortable, and the best pairs of pants I have ever had. Shipping is fairly standard (about 7-10 days). Excellent quality. I am a former U.S. Marine and have traveled to many foreign lands over 12 years of service. These pants do a great job of preventing pickpockets and love the military-style cargo pockets. Keep up the good work.
Dan Spell
Says:April 8th, 2022 at 5:24 pm
I ordered two pairs of pants – one pair of Business Travel pants and one pair of Adventure Travel pants. The good news – I received the pants within 4 days. The bad news – both pair of pants were way too large. I could put the pants on and take them off without undoing the buttons or zipper! The other really bad news is – Clothing Arts does not pay for return shipping even though I believe these pants are incorrectly sized. It makes no sense that the customer must pay for returns. Clothing Arts also does not allow customer comments at their website – that should have been a red flag for me. FYI – it cost me $20 to return 2 pair of pants!
Adam Rapp - Owner CA
Says:April 11th, 2022 at 7:49 am
Response to Dan:
Sorry the pants didn’t work out for you. We have sold 300,000 pairs of pants and our pants are very true to size. The odds of both an Adventure & Business Pants being miss-sized is exceptionally low. You were likely one size smaller in pants size. Again, sorry they didn’t work out for you as you are clearly quite passionate about them. We do cover the cost to ship your exchanged pair of pants back to you if you had gone that route, thereby splitting the cost to get you the correct fitting pair of pants.
Mark Hartmann
Says:May 9th, 2022 at 12:24 pm
– placed order
– after a month, order still processing
– sent email asking to cancel as they will not arrive in time for my trip – no response
– tried calling, had to leave a message
not impressed with these guys at all…..one man operation?
–
Adam Rapp - Owner CA
Says:May 10th, 2022 at 7:51 am
Response to Mark:
Looking into your order, it was a pre-order item that arrived over the weekend. There is a lead time for many of our items as we are in very high demand with the restart of travel. It was canceled at your direction via email. We answer all our phone calls, so we are unsure what happened there.
Thomas Mueller
Says:September 8th, 2022 at 8:33 pm
Mr. Rapp keeps apologizing for late orders – for years I now find out. I ordered pants weeks ago in the belief that the pants would arrive when the web site said they would. Wrong.
It is a couple of days before a month-long foreign trip. The web site says they have shipped. The USPS tracking number says that they don’t have them registered in their system as yet. Very disappointed.
Adam Rapp - Owner CA
Says:September 9th, 2022 at 5:41 pm
Response to Thomas:
Hi Thomas… tracking on your order shows delivery to your door tomorrow by 9pm. We do hope you enjoy your pants for many years to come.
Mel Latimer
Says:October 9th, 2022 at 4:53 pm
I’ve ordered two pairs overseas early September, which were meant to be in stock on September 25th. I got the email the week before stating the stock should reach the warehouse in a week, and then nothing. I’ve checked since on my account and it still says pending, and that it means that they will ship when the next delivery comes (which also says should state when that is on the website). But when I check the website for my pants in my size it says ‘in stock’. It’s now two weeks since the 25th and I’ve had no updates in regards to my order. I’m absolutely hoping they fit, because given the comments here if they don’t fit right then returning them will be a complete ordeal.
Adam Rapp - Owner CA
Says:October 10th, 2022 at 9:28 am
Response to Mel:
Our delivery arrived last week, and the team worked on shipping as many orders as possible last week. Internationals need to all be individually inspected by the garment team, and that will be happening this week for all those orders. We do this to make sure that all pants shipped overseas match our specs before being packed and handed over to the couriers. Look for a shipping notification shortly.
Mel
Says:November 6th, 2022 at 12:26 pm
Update:
Adam has kindly responded with an update that was indeed true – Not only did they send them shortly after, but sent them express, and I recieved them very quickly. Unfortunately despite following the size chart they were a size too large, but I believe this might just be to do with the fit of the pants and where they sit on your waist (they’re worn higher up), but I did follow the size chart to a t. I’ve had to return them for an exchange and this is being processed now (I’ve exchanged my two pairs of 14s for a size 12 and size 10 in case I lose some weight over the next year, as I sometimes fluctuate). Despite having to pay for return shipping the team have been great otherwise. I cannot fault them for their customer service. They got me in touch with someone on their design team who was able to suggest the correct size.
I appreciate that as a company they probably cannot afford to cover returns, and that there are many different body types, but I did follow the sizing and was a little disappointed that despite it being wrong I had to pay for shipping. But like I said, the quality of the pants and the customer service did outshine that for me. I still would recommend these pants and the company – they seem to be a really lovely bunch of people.
Barry
Says:November 14th, 2022 at 10:58 am
I see all these nice reviews, but based on my experience, I would not try to buy from this company again. I bought one pair which (even though I followed the sizing chart, like Mel) was too big on me. It cost nearly $10 to return them at the least expensive post office rate. It took nearly 3 weeks to get a refund, and that happened only because I called them. The refund did not include their shipping cost. So in the end I spent about $23 of my own money just to try on a pair of their pants. I would certainly not risk more money to try to find a pair that fits.
Adam Rapp - Owner CA
Says:November 15th, 2022 at 8:13 am
Response to Barry:
We have sold over 300,000 pairs of pants and our sizing is true to size. Selling as many pants as we do, sometimes there can be a mislabeled pair of pants sent out in to the world. The best way to deal with an issue is to contact us directly and we can inspect your pants once they arrive back to us. We can then send you a new pair and refund the return shipping. For menswear, if you have a question as to what size to order, measure you waist 1″ below the bellybutton and subtract 3″ as this will give you modern men’s vanity size. For womenswear, please email our service team and they will be able to ask our designer for her suggestion.
bruce taylor
Says:May 27th, 2023 at 5:23 pm
Placed order for Pick-Pocket Proof Explorer Travel® Chino
Grey pants Jan 5, 2023. Web order status page on 5/27/23 still shows them as being processed, not even in pre-order status after almost 5 months. Oh, and they immediately charged my account. They may or may not have a good product, but they aren’t worth taking a chance if you want something in a reasonable time frame while they use your funds.
Adam Rapp - Owner CA
Says:May 29th, 2023 at 5:23 pm
Response to Bruce:
It is always best to reach out to us directly. Your preorder group should have all been filled weeks ago, so there must be an issue somewhere. I’ll have the service team look into your order and contact you directly tomorrow.
Harry Flashman
Says:August 31st, 2023 at 7:24 pm
Wow. What a crop-ton of negative reviews. I won’t be doing business this these folks and I will tell everyone I know.
It seems like Adam the Owner might be able to churn out a few more pairs of gray pants if he didn’t spend all his time deflecting neg reviews!
Adam Rapp - Owner CA
Says:September 6th, 2023 at 7:06 am
Response to Harry:
We’ve sold 400,000 pairs of pants to very happy customers around-the-world.
That’s quite a few pairs of gray pants we “churn out.”
Safe travels!
Bruce
Says:February 13th, 2024 at 7:51 pm
Clothing Arts seems to have trouble getting items to customers. I feel like I was strung along with dates my order would be available to ship…then it wasn’t for weeks afterwards. They should just be straight with customers. I don’t care how many pants they have shipped. The ones I ordered are the only ones I am concerned about and they were very late. Please be upfront with customers. Others here are right; Its about service.
Fred Wagner
Says:February 16th, 2024 at 6:54 am
I ordered my first pair of pants and I wish I had read the return/exchange criteria first. The size 36 I ordered were falling off of me so being true to size is not necessarily correct. I liked them enough to order a 34 but I then spent $15 or so to return the original order (after the fact they did nicely offer free return shipping, but too late). This should be the policy for a first time buyer. I have now waited 11 days (9 business) and no refund when 6-7 business days was promised. I do plan to contact them, but this inefficiency all the way around makes it difficult to recommend Clothing Arts to anyone.
Adam Rapp - Owner CA
Says:February 17th, 2024 at 5:21 am
Response to Bruce:
We have a full-time service staff to help you with color choices and pre-order availability if the items are not in stock at the time of purchase. Please contact us if there is an issue your departure and we’ll work to get your setup in time for your travel.
Response to Fred:
Looks like you’ve been taken care of. Our pants generally run true to size. In most cases, if there is a variance, it will be smaller, and we very rarely find them to be larger than spec. So, in all likelihood, a 34 would have worked for you in our fit. The reason we don’t cover return shipping is that we do cover exchange shipping back to you, thereby splitting the cost to get you the correct-fitting pair of pants. You’ll then know your correct waist size next time you order. You are welcome to reach out to us, and we can get you the correct pants without further shipping costs.